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Anyone seen these errors in Jaguar?

14 posts in General Discussion (old) Last posting was on 2000-03-29 16:02:24.0Z
Tim Nesham Posted on 2000-03-28 15:11:32.0Z
Newsgroups: sybase.public.easerver
From: "Tim Nesham" <tim.nesham@born.com>
Subject: Anyone seen these errors in Jaguar?
Date: Tue, 28 Mar 2000 09:11:32 -0600
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Mar 28 08:50:37 2000: CT-LIBRARY Message - 84083975/5/ZZZZZ: ct_send():
network packet layer: internal net library error: Net-Library operation
terminated due to disconnect
Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ: ct_cmd_drop():
user api layer: external error: This routine cannot be called because the
command structure is in an undefined state.


What does it mean?

TIA,

Tim


Mark Maslow Posted on 2000-03-28 18:23:59.0Z
Newsgroups: sybase.public.easerver
From: "Mark Maslow" <mark.maslow@sierraclub.org>
Subject: Re: Anyone seen these errors in Jaguar?
Date: Tue, 28 Mar 2000 10:23:59 -0800
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I've been seeing these message for a long time. They don't seem to actually
cause a problem. I suspect that it's from the connection cache pool - db
connections have gotten dropped, and the server discovers this and, after
putting out the message, reconnects.

Last time I asked about this on this newsgroup, I was asked to contact
support. When a real problem did crop up, (users were unable to connect to
the db via the cache until the cache was manually reset) I reported this,
and included the server log, which had dozens and dozens of messages like
the ones you cite. The case was logged on March 17, and someone got back to
me the same day. The technician said he had to do some more research.
Haven't heard a peep since then ... But then, I haven't heard anything from
the case I logged on a different matter on March 6 either. Either nobody at
Sybase knows the answer, or they are all too busy to deal with such trivial
details.

Mark Maslow

Tim Nesham <tim.nesham@born.com> wrote in message
news:38e0cba8@news.qgraph.com...
> Mar 28 08:50:37 2000: CT-LIBRARY Message - 84083975/5/ZZZZZ: ct_send():
> network packet layer: internal net library error: Net-Library operation
> terminated due to disconnect
> Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ:
ct_cmd_drop():
> user api layer: external error: This routine cannot be called because the
> command structure is in an undefined state.
>
>
> What does it mean?
>
> TIA,
>
> Tim
>
>


Dave Wolf [Sybase] Posted on 2000-03-28 18:59:45.0Z
Newsgroups: sybase.public.easerver
From: "Dave Wolf [Sybase]" <dwolf@sybase.com>
Subject: Re: Anyone seen these errors in Jaguar?
Date: Tue, 28 Mar 2000 13:59:45 -0500
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Mark,

Call support back and escalate. I know if I was paying the for the contract
Id escalate if I didnt get a callback.

Dave Wolf
Internet Applications Division

"Mark Maslow" <mark.maslow@sierraclub.org> wrote in message
news:wkR0KPOm$GA.285@forums.sybase.com...
> I've been seeing these message for a long time. They don't seem to
actually
> cause a problem. I suspect that it's from the connection cache pool - db
> connections have gotten dropped, and the server discovers this and, after
> putting out the message, reconnects.
>
> Last time I asked about this on this newsgroup, I was asked to contact
> support. When a real problem did crop up, (users were unable to connect
to
> the db via the cache until the cache was manually reset) I reported this,
> and included the server log, which had dozens and dozens of messages like
> the ones you cite. The case was logged on March 17, and someone got back
to
> me the same day. The technician said he had to do some more research.
> Haven't heard a peep since then ... But then, I haven't heard anything
from
> the case I logged on a different matter on March 6 either. Either nobody
at
> Sybase knows the answer, or they are all too busy to deal with such
trivial
> details.
>
> Mark Maslow
>
> Tim Nesham <tim.nesham@born.com> wrote in message
> news:38e0cba8@news.qgraph.com...
> > Mar 28 08:50:37 2000: CT-LIBRARY Message - 84083975/5/ZZZZZ: ct_send():
> > network packet layer: internal net library error: Net-Library operation
> > terminated due to disconnect
> > Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ:
> ct_cmd_drop():
> > user api layer: external error: This routine cannot be called because
the
> > command structure is in an undefined state.
> >
> >
> > What does it mean?
> >
> > TIA,
> >
> > Tim
> >
> >
>
>


Mark Maslow Posted on 2000-03-28 20:28:51.0Z
Newsgroups: sybase.public.easerver
From: "Mark Maslow" <mark.maslow@sierraclub.org>
Subject: Re: Anyone seen these errors in Jaguar?
Date: Tue, 28 Mar 2000 12:28:51 -0800
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Article PK: 155525

OK, I put in a "reminder" call. Perhaps I'll eventually get an answer as to
why the server is spitting out so many CT-LIB messages into srv.log. I'll
post any new information that comes my way.

As to my "information" case that I opened on 3/3 - it apparently got dropped
by someone to whom it was passed. So I explained, once again, what
information I was requesting to a technician who didn't seem to know very
much about the subject. But maybe he'll find someone who does, and can get
back to me before dropping the case. I try to remain optimistic about these
things :-)

Mark Maslow

Dave Wolf [Sybase] <dwolf@sybase.com> wrote in message
news:bUrNshOm$GA.201@forums.sybase.com...
> Mark,
>
> Call support back and escalate. I know if I was paying the for the
contract
> Id escalate if I didnt get a callback.
>
> Dave Wolf
> Internet Applications Division
>
> "Mark Maslow" <mark.maslow@sierraclub.org> wrote in message
> news:wkR0KPOm$GA.285@forums.sybase.com...
> > I've been seeing these message for a long time. They don't seem to
> actually
> > cause a problem. I suspect that it's from the connection cache pool -
db
> > connections have gotten dropped, and the server discovers this and,
after
> > putting out the message, reconnects.
> >
> > Last time I asked about this on this newsgroup, I was asked to contact
> > support. When a real problem did crop up, (users were unable to connect
> to
> > the db via the cache until the cache was manually reset) I reported
this,
> > and included the server log, which had dozens and dozens of messages
like
> > the ones you cite. The case was logged on March 17, and someone got
back
> to
> > me the same day. The technician said he had to do some more research.
> > Haven't heard a peep since then ... But then, I haven't heard anything
> from
> > the case I logged on a different matter on March 6 either. Either
nobody
> at
> > Sybase knows the answer, or they are all too busy to deal with such
> trivial
> > details.
> >
> > Mark Maslow
> >
> > Tim Nesham <tim.nesham@born.com> wrote in message
> > news:38e0cba8@news.qgraph.com...
> > > Mar 28 08:50:37 2000: CT-LIBRARY Message - 84083975/5/ZZZZZ:
ct_send():
> > > network packet layer: internal net library error: Net-Library
operation
> > > terminated due to disconnect
> > > Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ:
> > ct_cmd_drop():
> > > user api layer: external error: This routine cannot be called because
> the
> > > command structure is in an undefined state.
> > >
> > >
> > > What does it mean?
> > >
> > > TIA,
> > >
> > > Tim
> > >
> > >
> >
> >
>
>


Jim O'Neil [Sybase] Posted on 2000-03-28 21:31:38.0Z
Newsgroups: sybase.public.easerver
Date: Tue, 28 Mar 2000 16:31:38 -0500
From: "Jim O'Neil [Sybase]" <joneil@sybase.com>
Organization: Sybase, Inc.
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Mark,

The ct-lib message is going to be a tricky one given the sporadic behavior and
lack of a repro. In general, support engineers need to gather the information
required to see the behavior so that it can be diagnosed and forwarded to
engineering for a fix, if appropriate. We don't have code-level access here to
somehow back out the error message and trace it to an origin with the Jaguar
server code. For that issue, do you have the enable sanity check option
enabled? can you provide anymore information to the engineer about where in the
code these errors might be emanating. Obviously there coming from some type of
database interaction, but it would be helpful to narrow down where that may be
occurring.

As for the info on the ASP->Jaguar connectivity, this frankly should have been
answered pretty quickly. Basically if you run JagClient.exe on the IIS machine
and install the ActiveX Proxy support you should have all you need - or did your
question go deeper than that?

Finally, as Dave said, if you are not getting the response you need, please
escalate. It's not always seen as a negative here and it can be done without
bloodshed ;>), frankly, the issues are orders of magnitude more complex than
when this same support organization was dealing with just PowerBuilder - only a
year or so ago - so repros, research, etc. tend to take longer and when you
throw 5 or 10 issues of the kind your presenting at a particular TSE, it can be
a tricky balancing act. Without stepping on a soapbox (too late?), support is
really a partnership, you obviously need help getting a resolution but we need
your help in determining your expectations and reproducing behavior you are
seeing.

Thanks for hanging in there with us - this technology is (as they say up here)
'wicked cool' and most of us try to do all we can to make your jobs easier, but
when that's not happening, please rattle a cage or two.

--
Jim O'Neil
Senior Technical Support Engineer
Sybase, Inc

Mark Maslow wrote:

> OK, I put in a "reminder" call. Perhaps I'll eventually get an answer as to
> why the server is spitting out so many CT-LIB messages into srv.log. I'll
> post any new information that comes my way.
>
> As to my "information" case that I opened on 3/3 - it apparently got dropped
> by someone to whom it was passed. So I explained, once again, what
> information I was requesting to a technician who didn't seem to know very
> much about the subject. But maybe he'll find someone who does, and can get
> back to me before dropping the case. I try to remain optimistic about these
> things :-)
>
> Mark Maslow
>
> Dave Wolf [Sybase] <dwolf@sybase.com> wrote in message
> news:bUrNshOm$GA.201@forums.sybase.com...
> > Mark,
> >
> > Call support back and escalate. I know if I was paying the for the
> contract
> > Id escalate if I didnt get a callback.
> >
> > Dave Wolf
> > Internet Applications Division
> >
> > "Mark Maslow" <mark.maslow@sierraclub.org> wrote in message
> > news:wkR0KPOm$GA.285@forums.sybase.com...
> > > I've been seeing these message for a long time. They don't seem to
> > actually
> > > cause a problem. I suspect that it's from the connection cache pool -
> db
> > > connections have gotten dropped, and the server discovers this and,
> after
> > > putting out the message, reconnects.
> > >
> > > Last time I asked about this on this newsgroup, I was asked to contact
> > > support. When a real problem did crop up, (users were unable to connect
> > to
> > > the db via the cache until the cache was manually reset) I reported
> this,
> > > and included the server log, which had dozens and dozens of messages
> like
> > > the ones you cite. The case was logged on March 17, and someone got
> back
> > to
> > > me the same day. The technician said he had to do some more research.
> > > Haven't heard a peep since then ... But then, I haven't heard anything
> > from
> > > the case I logged on a different matter on March 6 either. Either
> nobody
> > at
> > > Sybase knows the answer, or they are all too busy to deal with such
> > trivial
> > > details.
> > >
> > > Mark Maslow
> > >
> > > Tim Nesham <tim.nesham@born.com> wrote in message
> > > news:38e0cba8@news.qgraph.com...
> > > > Mar 28 08:50:37 2000: CT-LIBRARY Message - 84083975/5/ZZZZZ:
> ct_send():
> > > > network packet layer: internal net library error: Net-Library
> operation
> > > > terminated due to disconnect
> > > > Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ:
> > > ct_cmd_drop():
> > > > user api layer: external error: This routine cannot be called because
> > the
> > > > command structure is in an undefined state.
> > > >
> > > >
> > > > What does it mean?
> > > >
> > > > TIA,
> > > >
> > > > Tim
> > > >
> > > >
> > >
> > >
> >
> >


Mark Maslow Posted on 2000-03-28 22:10:07.0Z
Newsgroups: sybase.public.easerver
From: "Mark Maslow" <mark.maslow@sierraclub.org>
Subject: Re: Anyone seen these errors in Jaguar?
Date: Tue, 28 Mar 2000 14:10:07 -0800
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The ct-lib messages have been showing up fairly consistently for quite a
while - at least since the first EA Studio general release. Yes, the sanity
check option is enabled. As I indicated in my first response on this
thread, I suspect that it's just Jaguar determining that a db connection has
died. In *almost* all cases, it seems to recover. I placed a support call
when the connection cache seemed to stop connecting - it was necessary to
reset the cache along with any pooled instances. However, this happened
only once, so I guess we'll have to chalk it up to odd, unreproduceable
behavior at this point. However, I would like to get the definitive
explanation for all of these messages that make the srv.log file so big.
That's really the only thing I'm waiting for at this point. Seems that it
is something of a mystery to TS.

I think you basically understood my ASP->Jaguar question (unlike the TS
folks). I've gotten this to run fine on my test server, where both Jaguar
and Personal Web Server are running. Within a week or so, the plan is to
port the ASP to our production server running IIS. I just wanted to make
sure that we're fully prepared to move the client side stuff to the
production server so that the production server is down for the minimal
amount of time.

So, I copy JagClient.exe to the production server and run it. Does it
matter what directory I place it in when I run it? Then you say I should
"install the ActiveX Proxy support". What, precisely, do you mean by this?
I am aware that JagProxy.dll is necessary. Does this get installed by
running JagClient.exe? Or do I need to copy it explicitly. Does it matter
what directory it lives in? Is there anything else that I need to install
on the production server?

I assume that, after I get everything set up properly, I can use the Jaguar
Manager to create the .reg and .tlb files. It seems like the easiest thing
to do would be to create an identical directory structure on the dev and
production machines, produce the .reg and .tlb files on the development
machine, copy them over to the production machine and double-click on the
.reg file to enter the info into the registry on the production machine.

I would greatly appreciate if you could verify or correct my assumptions
about this. My boss will not be happy if setting this up on the production
server turns out to be a big chore that takes hours to complete because of
something I missed.

I do agree that this is a simple question that should have been answered
pretty quickly - but it's been almost 4 weeks, and nothing yet from TS. If
you can confidently answer these questions, I can happily close the case.

TIA Jim, for your help.

Mark Maslow

Jim O'Neil [Sybase] <joneil@sybase.com> wrote in message
news:38E124B9.875A3D9D@sybase.com...
> Mark,
>
> The ct-lib message is going to be a tricky one given the sporadic behavior
and
> lack of a repro. In general, support engineers need to gather the
information
> required to see the behavior so that it can be diagnosed and forwarded to
> engineering for a fix, if appropriate. We don't have code-level access
here to
> somehow back out the error message and trace it to an origin with the
Jaguar
> server code. For that issue, do you have the enable sanity check option
> enabled? can you provide anymore information to the engineer about where
in the
> code these errors might be emanating. Obviously there coming from some
type of
> database interaction, but it would be helpful to narrow down where that
may be
> occurring.
>
> As for the info on the ASP->Jaguar connectivity, this frankly should have
been
> answered pretty quickly. Basically if you run JagClient.exe on the IIS
machine
> and install the ActiveX Proxy support you should have all you need - or
did your
> question go deeper than that?
>
> Finally, as Dave said, if you are not getting the response you need,
please
> escalate. It's not always seen as a negative here and it can be done
without
> bloodshed ;>), frankly, the issues are orders of magnitude more complex
than
> when this same support organization was dealing with just PowerBuilder -
only a
> year or so ago - so repros, research, etc. tend to take longer and when
you
> throw 5 or 10 issues of the kind your presenting at a particular TSE, it
can be
> a tricky balancing act. Without stepping on a soapbox (too late?),
support is
> really a partnership, you obviously need help getting a resolution but we
need
> your help in determining your expectations and reproducing behavior you
are
> seeing.
>
> Thanks for hanging in there with us - this technology is (as they say up
here)
> 'wicked cool' and most of us try to do all we can to make your jobs
easier, but
> when that's not happening, please rattle a cage or two.
>
> --
> Jim O'Neil
> Senior Technical Support Engineer
> Sybase, Inc
>
>
> Mark Maslow wrote:
>
> > OK, I put in a "reminder" call. Perhaps I'll eventually get an answer
as to
> > why the server is spitting out so many CT-LIB messages into srv.log.
I'll
> > post any new information that comes my way.
> >
> > As to my "information" case that I opened on 3/3 - it apparently got
dropped
> > by someone to whom it was passed. So I explained, once again, what
> > information I was requesting to a technician who didn't seem to know
very
> > much about the subject. But maybe he'll find someone who does, and can
get
> > back to me before dropping the case. I try to remain optimistic about
these
> > things :-)
> >
> > Mark Maslow
> >
> > Dave Wolf [Sybase] <dwolf@sybase.com> wrote in message
> > news:bUrNshOm$GA.201@forums.sybase.com...
> > > Mark,
> > >
> > > Call support back and escalate. I know if I was paying the for the
> > contract
> > > Id escalate if I didnt get a callback.
> > >
> > > Dave Wolf
> > > Internet Applications Division
> > >
> > > "Mark Maslow" <mark.maslow@sierraclub.org> wrote in message
> > > news:wkR0KPOm$GA.285@forums.sybase.com...
> > > > I've been seeing these message for a long time. They don't seem to
> > > actually
> > > > cause a problem. I suspect that it's from the connection cache
pool -
> > db
> > > > connections have gotten dropped, and the server discovers this and,
> > after
> > > > putting out the message, reconnects.
> > > >
> > > > Last time I asked about this on this newsgroup, I was asked to
contact
> > > > support. When a real problem did crop up, (users were unable to
connect
> > > to
> > > > the db via the cache until the cache was manually reset) I reported
> > this,
> > > > and included the server log, which had dozens and dozens of messages
> > like
> > > > the ones you cite. The case was logged on March 17, and someone got
> > back
> > > to
> > > > me the same day. The technician said he had to do some more
research.
> > > > Haven't heard a peep since then ... But then, I haven't heard
anything
> > > from
> > > > the case I logged on a different matter on March 6 either. Either
> > nobody
> > > at
> > > > Sybase knows the answer, or they are all too busy to deal with such
> > > trivial
> > > > details.
> > > >
> > > > Mark Maslow
> > > >
> > > > Tim Nesham <tim.nesham@born.com> wrote in message
> > > > news:38e0cba8@news.qgraph.com...
> > > > > Mar 28 08:50:37 2000: CT-LIBRARY Message - 84083975/5/ZZZZZ:
> > ct_send():
> > > > > network packet layer: internal net library error: Net-Library
> > operation
> > > > > terminated due to disconnect
> > > > > Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ:
> > > > ct_cmd_drop():
> > > > > user api layer: external error: This routine cannot be called
because
> > > the
> > > > > command structure is in an undefined state.
> > > > >
> > > > >
> > > > > What does it mean?
> > > > >
> > > > > TIA,
> > > > >
> > > > > Tim
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
>
>
>
>


Jim O'Neil [Sybase] Posted on 2000-03-29 14:52:30.0Z
Newsgroups: sybase.public.easerver
Date: Wed, 29 Mar 2000 09:52:30 -0500
From: "Jim O'Neil [Sybase]" <joneil@sybase.com>
Organization: Sybase, Inc.
X-Mailer: Mozilla 4.7 [en]C-CCK-MCD (WinNT; U)
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Well, I know what the ct_lib messages mean, the issue though is what causes
things to get into that state. I notice Ashish has responded to that aspect of
the issue so perhaps he'll be able to provide a bit more insight there.

As for JagClient - when you run it, it provides an InstallShield interface to
pick what options you want installed, pick the ActiveX runtime from the list of
installable components. You'll get a client directory installed that includes
character sets, the jagproxy.dll, the C++ orb (libjcc.dll) and a number of other
files. You'll also get a couple of reg files - jaguarorb.reg,
sessionmanager.reg and ctssecurity.reg. There's a utility called jagreg.bat
that you use to register these files so that you can change the location of the
referenced files in the registry - take a look at the Creating ActiveX CLients
chapter, Deploy the ActiveX client section of the Jaguar Programmers Guide.
Once all that's in place, you generate the reg and tlb files for your components
from Jaguar Manager - making sure you specify the location of the jagproxy.dll
as it exists on the IIS box - and port them to the IIS machine and run the .reg
file.

Admittedly I spend most of my time with PB components, but I've done the ActiveX
stuff a few times and don't remember running into any glitches here and
hopefully I haven't missed a step. Give it a shot and if you run into problems
call back in on your issue and have whoever the engineer is conference me in and
we'll work through it. I also have a rinky dink ASP page I can send with the
two mechanisms for invoking the component (the 1.1. style and the new improved
style). Finally, another good reference is Dean Jones' www.powerobjects.com
site where he has a number of ASP-Jaguar examples (but I haven't visited there
in a while).

Jim

Mark Maslow wrote:

> The ct-lib messages have been showing up fairly consistently for quite a
> while - at least since the first EA Studio general release. Yes, the sanity
> check option is enabled. As I indicated in my first response on this
> thread, I suspect that it's just Jaguar determining that a db connection has
> died. In *almost* all cases, it seems to recover. I placed a support call
> when the connection cache seemed to stop connecting - it was necessary to
> reset the cache along with any pooled instances. However, this happened
> only once, so I guess we'll have to chalk it up to odd, unreproduceable
> behavior at this point. However, I would like to get the definitive
> explanation for all of these messages that make the srv.log file so big.
> That's really the only thing I'm waiting for at this point. Seems that it
> is something of a mystery to TS.
>
> I think you basically understood my ASP->Jaguar question (unlike the TS
> folks). I've gotten this to run fine on my test server, where both Jaguar
> and Personal Web Server are running. Within a week or so, the plan is to
> port the ASP to our production server running IIS. I just wanted to make
> sure that we're fully prepared to move the client side stuff to the
> production server so that the production server is down for the minimal
> amount of time.
>
> So, I copy JagClient.exe to the production server and run it. Does it
> matter what directory I place it in when I run it? Then you say I should
> "install the ActiveX Proxy support". What, precisely, do you mean by this?
> I am aware that JagProxy.dll is necessary. Does this get installed by
> running JagClient.exe? Or do I need to copy it explicitly. Does it matter
> what directory it lives in? Is there anything else that I need to install
> on the production server?
>
> I assume that, after I get everything set up properly, I can use the Jaguar
> Manager to create the .reg and .tlb files. It seems like the easiest thing
> to do would be to create an identical directory structure on the dev and
> production machines, produce the .reg and .tlb files on the development
> machine, copy them over to the production machine and double-click on the
> .reg file to enter the info into the registry on the production machine.
>
> I would greatly appreciate if you could verify or correct my assumptions
> about this. My boss will not be happy if setting this up on the production
> server turns out to be a big chore that takes hours to complete because of
> something I missed.
>
> I do agree that this is a simple question that should have been answered
> pretty quickly - but it's been almost 4 weeks, and nothing yet from TS. If
> you can confidently answer these questions, I can happily close the case.
>
> TIA Jim, for your help.
>
> Mark Maslow
>
> Jim O'Neil [Sybase] <joneil@sybase.com> wrote in message
> news:38E124B9.875A3D9D@sybase.com...
> > Mark,
> >
> > The ct-lib message is going to be a tricky one given the sporadic behavior
> and
> > lack of a repro. In general, support engineers need to gather the
> information
> > required to see the behavior so that it can be diagnosed and forwarded to
> > engineering for a fix, if appropriate. We don't have code-level access
> here to
> > somehow back out the error message and trace it to an origin with the
> Jaguar
> > server code. For that issue, do you have the enable sanity check option
> > enabled? can you provide anymore information to the engineer about where
> in the
> > code these errors might be emanating. Obviously there coming from some
> type of
> > database interaction, but it would be helpful to narrow down where that
> may be
> > occurring.
> >
> > As for the info on the ASP->Jaguar connectivity, this frankly should have
> been
> > answered pretty quickly. Basically if you run JagClient.exe on the IIS
> machine
> > and install the ActiveX Proxy support you should have all you need - or
> did your
> > question go deeper than that?
> >
> > Finally, as Dave said, if you are not getting the response you need,
> please
> > escalate. It's not always seen as a negative here and it can be done
> without
> > bloodshed ;>), frankly, the issues are orders of magnitude more complex
> than
> > when this same support organization was dealing with just PowerBuilder -
> only a
> > year or so ago - so repros, research, etc. tend to take longer and when
> you
> > throw 5 or 10 issues of the kind your presenting at a particular TSE, it
> can be
> > a tricky balancing act. Without stepping on a soapbox (too late?),
> support is
> > really a partnership, you obviously need help getting a resolution but we
> need
> > your help in determining your expectations and reproducing behavior you
> are
> > seeing.
> >
> > Thanks for hanging in there with us - this technology is (as they say up
> here)
> > 'wicked cool' and most of us try to do all we can to make your jobs
> easier, but
> > when that's not happening, please rattle a cage or two.
> >
> > --
> > Jim O'Neil
> > Senior Technical Support Engineer
> > Sybase, Inc
> >
> >
> > Mark Maslow wrote:
> >
> > > OK, I put in a "reminder" call. Perhaps I'll eventually get an answer
> as to
> > > why the server is spitting out so many CT-LIB messages into srv.log.
> I'll
> > > post any new information that comes my way.
> > >
> > > As to my "information" case that I opened on 3/3 - it apparently got
> dropped
> > > by someone to whom it was passed. So I explained, once again, what
> > > information I was requesting to a technician who didn't seem to know
> very
> > > much about the subject. But maybe he'll find someone who does, and can
> get
> > > back to me before dropping the case. I try to remain optimistic about
> these
> > > things :-)
> > >
> > > Mark Maslow
> > >
> > > Dave Wolf [Sybase] <dwolf@sybase.com> wrote in message
> > > news:bUrNshOm$GA.201@forums.sybase.com...
> > > > Mark,
> > > >
> > > > Call support back and escalate. I know if I was paying the for the
> > > contract
> > > > Id escalate if I didnt get a callback.
> > > >
> > > > Dave Wolf
> > > > Internet Applications Division
> > > >
> > > > "Mark Maslow" <mark.maslow@sierraclub.org> wrote in message
> > > > news:wkR0KPOm$GA.285@forums.sybase.com...
> > > > > I've been seeing these message for a long time. They don't seem to
> > > > actually
> > > > > cause a problem. I suspect that it's from the connection cache
> pool -
> > > db
> > > > > connections have gotten dropped, and the server discovers this and,
> > > after
> > > > > putting out the message, reconnects.
> > > > >
> > > > > Last time I asked about this on this newsgroup, I was asked to
> contact
> > > > > support. When a real problem did crop up, (users were unable to
> connect
> > > > to
> > > > > the db via the cache until the cache was manually reset) I reported
> > > this,
> > > > > and included the server log, which had dozens and dozens of messages
> > > like
> > > > > the ones you cite. The case was logged on March 17, and someone got
> > > back
> > > > to
> > > > > me the same day. The technician said he had to do some more
> research.
> > > > > Haven't heard a peep since then ... But then, I haven't heard
> anything
> > > > from
> > > > > the case I logged on a different matter on March 6 either. Either
> > > nobody
> > > > at
> > > > > Sybase knows the answer, or they are all too busy to deal with such
> > > > trivial
> > > > > details.
> > > > >
> > > > > Mark Maslow
> > > > >
> > > > > Tim Nesham <tim.nesham@born.com> wrote in message
> > > > > news:38e0cba8@news.qgraph.com...
> > > > > > Mar 28 08:50:37 2000: CT-LIBRARY Message - 84083975/5/ZZZZZ:
> > > ct_send():
> > > > > > network packet layer: internal net library error: Net-Library
> > > operation
> > > > > > terminated due to disconnect
> > > > > > Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ:
> > > > > ct_cmd_drop():
> > > > > > user api layer: external error: This routine cannot be called
> because
> > > > the
> > > > > > command structure is in an undefined state.
> > > > > >
> > > > > >
> > > > > > What does it mean?
> > > > > >
> > > > > > TIA,
> > > > > >
> > > > > > Tim
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> >
> >
> >
> >

--
Jim O'Neil
Senior Technical Support Engineer
Sybase, Inc


Jim O'Neil [Sybase] Posted on 2000-03-28 18:40:14.0Z
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Mark,

Can you post or send me the issue numbers. I doubt I'll have the bandwidth to
personally work the issues but I can check on progress for you.

Jim

Mark Maslow wrote:

> I've been seeing these message for a long time. They don't seem to actually
> cause a problem. I suspect that it's from the connection cache pool - db
> connections have gotten dropped, and the server discovers this and, after
> putting out the message, reconnects.
>
> Last time I asked about this on this newsgroup, I was asked to contact
> support. When a real problem did crop up, (users were unable to connect to
> the db via the cache until the cache was manually reset) I reported this,
> and included the server log, which had dozens and dozens of messages like
> the ones you cite. The case was logged on March 17, and someone got back to
> me the same day. The technician said he had to do some more research.
> Haven't heard a peep since then ... But then, I haven't heard anything from
> the case I logged on a different matter on March 6 either. Either nobody at
> Sybase knows the answer, or they are all too busy to deal with such trivial
> details.
>
> Mark Maslow
>
> Tim Nesham <tim.nesham@born.com> wrote in message
> news:38e0cba8@news.qgraph.com...
> > Mar 28 08:50:37 2000: CT-LIBRARY Message - 84083975/5/ZZZZZ: ct_send():
> > network packet layer: internal net library error: Net-Library operation
> > terminated due to disconnect
> > Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ:
> ct_cmd_drop():
> > user api layer: external error: This routine cannot be called because the
> > command structure is in an undefined state.
> >
> >
> > What does it mean?
> >
> > TIA,
> >
> > Tim
> >
> >


Mark Maslow Posted on 2000-03-28 18:50:51.0Z
Newsgroups: sybase.public.easerver
From: "Mark Maslow" <mark.maslow@sierraclub.org>
Subject: Re: Anyone seen these errors in Jaguar?
Date: Tue, 28 Mar 2000 10:50:51 -0800
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I opened Case # 10610041 on 3/17 regarding connection cache problems,
including the error messages in srv.log.

I opened Case #41062993 on 3/6. This was an information request - I wanted
to know just what files I needed to install on a web server so that ASPs
could connect to Jaguar running on a different machine.

You will see that both cases are still open, with no activity since the day
after opening.

Neither of these are currently pressing matters (or I would be making much
more of a pest of myself). However, I would think that, if Sybase truly
wishes to provide good customer service, there would be some kind of status
report by now. Or am I being too demanding?

Anyway, thanks for your interest in this matter.

Mark Maslow

Jim O'Neil [Sybase] <joneil@sybase.com> wrote in message
news:38E0FC8E.B9F31989@sybase.com...
> Mark,
>
> Can you post or send me the issue numbers. I doubt I'll have the
bandwidth to
> personally work the issues but I can check on progress for you.
>
> Jim
>
> Mark Maslow wrote:
>
> > I've been seeing these message for a long time. They don't seem to
actually
> > cause a problem. I suspect that it's from the connection cache pool -
db
> > connections have gotten dropped, and the server discovers this and,
after
> > putting out the message, reconnects.
> >
> > Last time I asked about this on this newsgroup, I was asked to contact
> > support. When a real problem did crop up, (users were unable to connect
to
> > the db via the cache until the cache was manually reset) I reported
this,
> > and included the server log, which had dozens and dozens of messages
like
> > the ones you cite. The case was logged on March 17, and someone got
back to
> > me the same day. The technician said he had to do some more research.
> > Haven't heard a peep since then ... But then, I haven't heard anything
from
> > the case I logged on a different matter on March 6 either. Either
nobody at
> > Sybase knows the answer, or they are all too busy to deal with such
trivial
> > details.
> >
> > Mark Maslow
> >
> > Tim Nesham <tim.nesham@born.com> wrote in message
> > news:38e0cba8@news.qgraph.com...
> > > Mar 28 08:50:37 2000: CT-LIBRARY Message - 84083975/5/ZZZZZ:
ct_send():
> > > network packet layer: internal net library error: Net-Library
operation
> > > terminated due to disconnect
> > > Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ:
> > ct_cmd_drop():
> > > user api layer: external error: This routine cannot be called because
the
> > > command structure is in an undefined state.
> > >
> > >
> > > What does it mean?
> > >
> > > TIA,
> > >
> > > Tim
> > >
> > >
>


Bill Green[TeamSybase] Posted on 2000-03-29 16:02:24.0Z
Newsgroups: sybase.public.easerver
Date: Wed, 29 Mar 2000 11:02:24 -0500
From: "Bill Green[TeamSybase]" <bill.green@teamsybase.com>
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If you opened these cases via CaseExpress, there is no gaurantee of response,
nor of correction. Contact tech support directly if you want to open issues that
get addressed. Direct tech support issues get handled before CaseExpress issues.

regards,
Bill

Mark Maslow wrote:

> I opened Case # 10610041 on 3/17 regarding connection cache problems,
> including the error messages in srv.log.
>
> I opened Case #41062993 on 3/6. This was an information request - I wanted
> to know just what files I needed to install on a web server so that ASPs
> could connect to Jaguar running on a different machine.
>
> You will see that both cases are still open, with no activity since the day
> after opening.
>
> Neither of these are currently pressing matters (or I would be making much
> more of a pest of myself). However, I would think that, if Sybase truly
> wishes to provide good customer service, there would be some kind of status
> report by now. Or am I being too demanding?
>
> Anyway, thanks for your interest in this matter.
>
> Mark Maslow
>
> Jim O'Neil [Sybase] <joneil@sybase.com> wrote in message
> news:38E0FC8E.B9F31989@sybase.com...
> > Mark,
> >
> > Can you post or send me the issue numbers. I doubt I'll have the
> bandwidth to
> > personally work the issues but I can check on progress for you.
> >
> > Jim
> >
> > Mark Maslow wrote:
> >
> > > I've been seeing these message for a long time. They don't seem to
> actually
> > > cause a problem. I suspect that it's from the connection cache pool -
> db
> > > connections have gotten dropped, and the server discovers this and,
> after
> > > putting out the message, reconnects.
> > >
> > > Last time I asked about this on this newsgroup, I was asked to contact
> > > support. When a real problem did crop up, (users were unable to connect
> to
> > > the db via the cache until the cache was manually reset) I reported
> this,
> > > and included the server log, which had dozens and dozens of messages
> like
> > > the ones you cite. The case was logged on March 17, and someone got
> back to
> > > me the same day. The technician said he had to do some more research.
> > > Haven't heard a peep since then ... But then, I haven't heard anything
> from
> > > the case I logged on a different matter on March 6 either. Either
> nobody at
> > > Sybase knows the answer, or they are all too busy to deal with such
> trivial
> > > details.
> > >
> > > Mark Maslow
> > >
> > > Tim Nesham <tim.nesham@born.com> wrote in message
> > > news:38e0cba8@news.qgraph.com...
> > > > Mar 28 08:50:37 2000: CT-LIBRARY Message - 84083975/5/ZZZZZ:
> ct_send():
> > > > network packet layer: internal net library error: Net-Library
> operation
> > > > terminated due to disconnect
> > > > Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ:
> > > ct_cmd_drop():
> > > > user api layer: external error: This routine cannot be called because
> the
> > > > command structure is in an undefined state.
> > > >
> > > >
> > > > What does it mean?
> > > >
> > > > TIA,
> > > >
> > > > Tim
> > > >
> > > >
> >

--
Bill Green[TeamSybase]

-----------------------------------------------------------
Good Links to know, good places to go:

Sybase Developer Network (SDN) - http://www.sybase.com/sdn
Find things like:
-- Print to PDF component
-- Lotus Notes E-Mail component
-- Taking existing PB apps to the web white paper

PFC Guide - http://www.pfcguide.com
Power3 - Custom Training - http://www.power3.com
-----------------------------------------------------------


Tim Nesham Posted on 2000-03-28 20:45:58.0Z
Newsgroups: sybase.public.easerver
From: "Tim Nesham" <tim.nesham@born.com>
Subject: Re: Anyone seen these errors in Jaguar?
Date: Tue, 28 Mar 2000 14:45:58 -0600
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Thanks Mark,

If you EVER get an answer let me know.
Good luck!

"Mark Maslow" <mark.maslow@sierraclub.org> wrote in message
news:I$fbLeOm$GA.290@forums.sybase.com...
> I opened Case # 10610041 on 3/17 regarding connection cache problems,
> including the error messages in srv.log.
>
> I opened Case #41062993 on 3/6. This was an information request - I
wanted
> to know just what files I needed to install on a web server so that ASPs
> could connect to Jaguar running on a different machine.
>
> You will see that both cases are still open, with no activity since the
day
> after opening.
>
> Neither of these are currently pressing matters (or I would be making much
> more of a pest of myself). However, I would think that, if Sybase truly
> wishes to provide good customer service, there would be some kind of
status
> report by now. Or am I being too demanding?
>
> Anyway, thanks for your interest in this matter.
>
> Mark Maslow
>
> Jim O'Neil [Sybase] <joneil@sybase.com> wrote in message
> news:38E0FC8E.B9F31989@sybase.com...
> > Mark,
> >
> > Can you post or send me the issue numbers. I doubt I'll have the
> bandwidth to
> > personally work the issues but I can check on progress for you.
> >
> > Jim
> >
> > Mark Maslow wrote:
> >
> > > I've been seeing these message for a long time. They don't seem to
> actually
> > > cause a problem. I suspect that it's from the connection cache pool -
> db
> > > connections have gotten dropped, and the server discovers this and,
> after
> > > putting out the message, reconnects.
> > >
> > > Last time I asked about this on this newsgroup, I was asked to contact
> > > support. When a real problem did crop up, (users were unable to
connect
> to
> > > the db via the cache until the cache was manually reset) I reported
> this,
> > > and included the server log, which had dozens and dozens of messages
> like
> > > the ones you cite. The case was logged on March 17, and someone got
> back to
> > > me the same day. The technician said he had to do some more research.
> > > Haven't heard a peep since then ... But then, I haven't heard
anything
> from
> > > the case I logged on a different matter on March 6 either. Either
> nobody at
> > > Sybase knows the answer, or they are all too busy to deal with such
> trivial
> > > details.
> > >
> > > Mark Maslow
> > >
> > > Tim Nesham <tim.nesham@born.com> wrote in message
> > > news:38e0cba8@news.qgraph.com...
> > > > Mar 28 08:50:37 2000: CT-LIBRARY Message - 84083975/5/ZZZZZ:
> ct_send():
> > > > network packet layer: internal net library error: Net-Library
> operation
> > > > terminated due to disconnect
> > > > Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ:
> > > ct_cmd_drop():
> > > > user api layer: external error: This routine cannot be called
because
> the
> > > > command structure is in an undefined state.
> > > >
> > > >
> > > > What does it mean?
> > > >
> > > > TIA,
> > > >
> > > > Tim
> > > >
> > > >
> >
>
>


Ashish Mahajan Posted on 2000-03-28 21:09:18.0Z
Newsgroups: sybase.public.easerver
From: "Ashish Mahajan" <ash@NOSPAM.com>
Subject: Re: Anyone seen these errors in Jaguar?
Date: Tue, 28 Mar 2000 16:09:18 -0500
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Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ: ct_cmd_drop():

> user api layer: external error: This routine cannot be called because the
> command structure is in an undefined state.

What build of Jaguar are you using ?
Are you using a PB component ? (DW HTML Generator ?) and are you using SYJ
???

If the answer to the 2nd set of questions is 'yes' I think I know what is
going on but before that I need the build no. of Jaguar and PB.

Thanks,

Ashish


Mark Maslow Posted on 2000-03-28 21:16:23.0Z
Newsgroups: sybase.public.easerver
From: "Mark Maslow" <mark.maslow@sierraclub.org>
Subject: Re: Anyone seen these errors in Jaguar?
Date: Tue, 28 Mar 2000 13:16:23 -0800
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I am getting these messages using Jaguar 3.5 build 35038 running custom PB
components built under PB 7.0.2 build 8011. PB components connect to ASE db
using SYJ driver.

Mark Maslow

Ashish Mahajan <ash@NOSPAM.com> wrote in message
news:FjCR$pPm$GA.52@forums.sybase.com...
> Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ:
ct_cmd_drop():
> > user api layer: external error: This routine cannot be called because
the
> > command structure is in an undefined state.
>
> What build of Jaguar are you using ?
> Are you using a PB component ? (DW HTML Generator ?) and are you using SYJ
> ???
>
> If the answer to the 2nd set of questions is 'yes' I think I know what is
> going on but before that I need the build no. of Jaguar and PB.
>
> Thanks,
>
> Ashish
>
>


Ashish Mahajan Posted on 2000-03-28 21:35:08.0Z
Newsgroups: sybase.public.easerver
From: "Ashish Mahajan" <ash@NOSPAM.com>
Subject: Re: Anyone seen these errors in Jaguar?
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> > Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ:
> ct_cmd_drop():
> > > user api layer: external error: This routine cannot be called because
> the
> > > command structure is in an undefined state.
> >

Before this message do you get a "Connection Refused" error or a connection
failure error on your PB component ???

There was a change in PB / Jaguar when it deals with SYJ connections.
Previously PB used to ask Jaguar for a SYJ connection Jaguar used to return
either the 'handle' to the database or an error code. The error code was not
enough to let the PB user know what the error is via the SQLCA object...

So with the changes now PB asks Jaguar for a SYJ connection and at the same
time passes it 'error handlers' which are callbacks which 'open client' will
call in case of errors. This helps PB to determine what the error is and
populate the SQLCA object correctly.
Due to the above changes, you are seeing this message in your srv.log
This is a harmless message and should be ignored...

I do not know about the other message

-Ashish

"Mark Maslow" <mark.maslow@sierraclub.org> wrote in message
news:YE8ZgvPm$GA.276@forums.sybase.com...
> I am getting these messages using Jaguar 3.5 build 35038 running custom PB
> components built under PB 7.0.2 build 8011. PB components connect to ASE
db
> using SYJ driver.
>
> Mark Maslow
>
> Ashish Mahajan <ash@NOSPAM.com> wrote in message
> news:FjCR$pPm$GA.52@forums.sybase.com...
> > Mar 28 08:50:37 2000: CT-LIBRARY Message - 16843175/1/ZZZZZ:
> ct_cmd_drop():
> > > user api layer: external error: This routine cannot be called because
> the
> > > command structure is in an undefined state.
> >
> > What build of Jaguar are you using ?
> > Are you using a PB component ? (DW HTML Generator ?) and are you using
SYJ
> > ???
> >
> > If the answer to the 2nd set of questions is 'yes' I think I know what
is
> > going on but before that I need the build no. of Jaguar and PB.
> >
> > Thanks,
> >
> > Ashish
> >
> >
>
>