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Ready to give up!!!

3 posts in PB Infomaker Report Writer Last posting was on 1997-07-10 13:41:59.0Z
Kathy Mouser Posted on 1997-07-08 13:27:16.0Z
Newsgroups: sybase.public.infomaker.general
Date: Tue, 08 Jul 1997 08:27:16 -0500
From: Kathy Mouser <kathy@aol.com>
Reply-To: kathy@aol.com
Organization: ERMI Environmental Laboratories
X-Mailer: Mozilla 3.01Gold (Win95; I)
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Subject: Ready to give up!!!
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Article PK: 244558

InfoMaker has it out for me I think. I re-downloaded the 32bit version
of the file you recommended (36426_32.zip) and it was definitely a
different file.. the size was considerably larger. I extracted the 3
files, renamed the old ones and put the new ones in.

How much significance those 3 files played I'm not sure, but I once
again re-created the report I was having the retrieval problems with and
created it in a different order, making sure that after each addition,
whether it was a text field, computed field or embedded report, that the
report retrieved right, which it did and looks great. On the screen,
which brings me to the next problem.

Printing. I have never before experienced printing difficulties,
however, now when I preview the report it looks great on the screen, has
retrieved all the correct info and has it in the proper place. I click
the "Print" icon (also tried File/Print, same result), the screen
flashes, goes blank, the printer dialogue box is up, when it goes off
the screen (report) returns to view and it has printed however many
pages the report is of blank paper!!!! I have tried multiple printers
(all HP Lasers of some variety, all network printers) but they all
produce the same result.

Thanks in advance for advice/suggestions/loaded gun
Kathy Mouser
ERMI Environmental Labs


Stephen Dupre[Powersoft Corporation] Posted on 1997-07-08 13:05:53.0Z
Newsgroups: sybase.public.infomaker.general
Date: Tue, 08 Jul 1997 09:05:53 -0400
From: "Stephen Dupre[Powersoft Corporation]" <sdupre@powersoft.com>
Reply-To: sdupre@powersoft.com
Organization: Powersoft Corporation
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Subject: Re: Ready to give up!!!
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Article PK: 244556


Kathy Mouser wrote:
>
> InfoMaker has it out for me I think. I re-downloaded the 32bit version
> of the file you recommended (36426_32.zip) and it was definitely a
> different file.. the size was considerably larger. I extracted the 3
> files, renamed the old ones and put the new ones in.
>
> How much significance those 3 files played I'm not sure, but I once
> again re-created the report I was having the retrieval problems with and
> created it in a different order, making sure that after each addition,
> whether it was a text field, computed field or embedded report, that the
> report retrieved right, which it did and looks great. On the screen,
> which brings me to the next problem.
>
> Printing. I have never before experienced printing difficulties,
> however, now when I preview the report it looks great on the screen, has
> retrieved all the correct info and has it in the proper place. I click
> the "Print" icon (also tried File/Print, same result), the screen
> flashes, goes blank, the printer dialogue box is up, when it goes off
> the screen (report) returns to view and it has printed however many
> pages the report is of blank paper!!!! I have tried multiple printers
> (all HP Lasers of some variety, all network printers) but they all
> produce the same result.
>
> Thanks in advance for advice/suggestions/loaded gun
> Kathy Mouser
> ERMI Environmental Labs

Sorry that you're having trouble. These(36426_32.zip) are pre-release
5.0.03 dlls on top of your 5.0.02 release. It may make sense (since the
5.0.03 is on the web, to use a full release of 5.0.03).

Sometimes, these older DLLs causes regressions. With the full release,
you should have better luck.

Stephen Dupre
Powersoft Corporation


Kathy Mouser Posted on 1997-07-10 13:41:59.0Z
Newsgroups: sybase.public.infomaker.general
Date: Thu, 10 Jul 1997 08:41:59 -0500
From: Kathy Mouser <kathy@aol.com>
Reply-To: kathy@aol.com
Organization: ERMI Environmental Laboratories
X-Mailer: Mozilla 3.01Gold (Win95; I)
MIME-Version: 1.0
Subject: Re: Ready to give up!!!
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Article PK: 244557


Stephen Dupre[Powersoft Corporation] wrote:
>
> It may make sense (since the
> 5.0.03 is on the web, to use a full release of 5.0.03).
>
> Sometimes, these older DLLs causes regressions. With the full release,
> you should have better luck.
>
> Stephen Dupre
> Powersoft Corporation

Stephen,

I've been trying for 2 solid days now to download 5.0.03 maintenance
release with no luck. The transfer is so slow, even if my ISP didn't
time out it would take several hours. I even had a friend with a T1 try
it and it was going to take him several hours as well!! Is there no way
I can get this on disks sent to me?? I have got to get this problem
resolved, I'm WAY past a major deadline because of the Info Maker
problems and I'm either going to have to get it fixed today or tomorrow
or I'm going to have to discontinue use of this product and move on to
somethig else.

Thank you..
Kathy Mouser
ERMI Environmental Labs