Dear Sybase Customer:

This message is of importance to all Sybase customers who have not
purchased one of our annual, contact-based support plans such as the
Access Support Plan.

Thank you for sharing your concerns with us regarding our bug
reporting process and support policies. We want you to know that we
have been reading the various newsgroup threads, we have spoken with
some of you directly and we understand your concerns.

We want to assure you that we appreciate receiving feedback from our
customers, particularly when it comes to reporting bugs in our
products.

Please stay tuned for a more formal response on our newsgroups which
will be published by end of day Friday, September 4th.

In the meantime, if you have more information or comments that you
would like to share with us, please contact us directly by sending
email to hmason@sybase.com.

Thank you for your continued support