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Palm manage agent can't download package from cmd server

2 posts in General Discussion Last posting was on 2003-01-09 20:28:06.0Z
William Wang Posted on 2003-01-09 02:24:25.0Z
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now I am using manage iAanywhere studio 4.6.
and install mapalm.prc on palm emulator (paml III rom 4.0)
and step by step follow PDF Manual chapter "Supporting Palm device"/Sendding Packages section.
then run scan now button.but the status message always is "Sending Device Inventory..."
I watch the package status from Manage Studio Console.the package status is pending...

so,the Palm Emulator network is config with Null MODEM mode and redirct netLib calls to host TCP/IP method.
and hotSync work .

how to fix this status?
I test pc manage agent,it work well ,so cmd server has no problem.


Raymond_Kwong Posted on 2003-01-09 20:28:06.0Z
From: Raymond_Kwong
Date: Thu, 9 Jan 2003 15:28:06 -0500
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Subject: Re: Palm manage agent can't download package from cmd server
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If your only aim is to administer docked devices through HotSync, then you
would not have to install the Micro Agent at all.

The function of the Palm Micro Agent is to communicate with the Command
Server directly with a TCP/IP connection. Only Direct Access Palm devices
need it.

Just being able to HotSync with a PC that has the Internet connections is
not going to cut it as a Direct Access device.

Another thing to add is that Manage Anywhere, after all, is used for
administration of ACTUAL Palm devices, not emulated sessions. If your have
to emulate a Direct Access device you would need to configure RAS on the
machine hosting the emulator session to allow the Palm session to "Dial in"
and acquire a TCP/IP address.

Does your Palm emulator session have a Web browser app installed? Try test
your connection with http://primary_command_server_IP_address/ma2000. You
should expect a Web page showing up. If you can't get to that step, your
Palm micro agent is not expected to be able to communicate with the Command

Raymond Kwong
iAnywhere Solutions