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data held hostage by app vendor -- advice for liberating it?

2 posts in General Discussion Last posting was on 2003-12-23 04:10:30.0Z
Cheryl Chase (cheryl at mathiasconsulting.com) Posted on 2003-12-22 20:52:46.0Z
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From: Cheryl Chase (cheryl at mathiasconsulting.com)
Newsgroups: ianywhere.public.general
Subject: data held hostage by app vendor -- advice for liberating it?
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Article PK: 4428

I am trying to export large amounts of data from Raiser's
Edge, an
application built on top of SQL Anywhere. The application's
export
features are clunky and slow (it takes a whole day of
mindlessly
pushing buttons to get all the data out, a process which
will need to
be repeated twice or more). I would like to extract the data
directly
from the SQL Anywhere .db file. I have installed SQL
Anywhere on a Red
Hat server, and the server opens the file without complaint.
However,
none of the user/password combinations that are established
for the
application will open the database file.

The application vendor wants an annual maintenance
subscription plus $5000 for an optional "Open" module that
will give me the password. We are loathe to spend more money
on this application, because we are moving to a different
application.

Does anyone have any suggestions about how to get into this
data? I'll
be happy to do whatever it takes to demonstrate that the
data does in
fact belong to us.

Thanks,

Cheryl Chase
http://www.mathiasconsulting.com


Chris Keating (iAnywhere Solutions) Posted on 2003-12-23 04:10:30.0Z
From: "Chris Keating \(iAnywhere Solutions\)" <FightSpam_keating@iAnywhere.com>
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Subject: Re: data held hostage by app vendor -- advice for liberating it?
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Article PK: 4429

While you do own the data, the vendor retains the rights to the database
schema which limits the help that can be provided. Any effort to break into
the database would likely violate the license for that software. As such,
noone in this forum would (or should) be willing to facilitate in violating
licensing.

The vendor has provided an export mechanism irregardless of whether the
functionality is clunky and slow.

--

Chris Keating
Sybase Adaptive Server Anywhere Professional Version 8

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<Cheryl Chase (cheryl at mathiasconsulting.com)> wrote in message
news:3fe75b74.1633.846930886@sybase.com...
> I am trying to export large amounts of data from Raiser's
> Edge, an
> application built on top of SQL Anywhere. The application's
> export
> features are clunky and slow (it takes a whole day of
> mindlessly
> pushing buttons to get all the data out, a process which
> will need to
> be repeated twice or more). I would like to extract the data
> directly
> from the SQL Anywhere .db file. I have installed SQL
> Anywhere on a Red
> Hat server, and the server opens the file without complaint.
> However,
> none of the user/password combinations that are established
> for the
> application will open the database file.
>
> The application vendor wants an annual maintenance
> subscription plus $5000 for an optional "Open" module that
> will give me the password. We are loathe to spend more money
> on this application, because we are moving to a different
> application.
>
> Does anyone have any suggestions about how to get into this
> data? I'll
> be happy to do whatever it takes to demonstrate that the
> data does in
> fact belong to us.
>
> Thanks,
>
> Cheryl Chase
> http://www.mathiasconsulting.com