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User report multiple sends of outbound email

2 posts in General Discussion Last posting was on 2004-09-28 15:45:32.0Z
Jim Orham Posted on 2004-09-27 22:13:37.0Z
Sender: 1ae9.41588ef5.1804289383@sybase.com
From: Jim Orham
Newsgroups: ianywhere.public.general
Subject: User report multiple sends of outbound email
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Article PK: 7530

We are running an Pylon Anywhere client on a Treo 600 and
the user is reporting that the emails that he is sending
once is reaching the addressed recipients up to 4 times. In
the user log we are seeing the following message:

Skipping record in Lotus Domino because an error occurred
while processing recurrence information.
Error: Invalid index. (8002000B)

We are not sure as to what is causing this log message and
repeated emails. Any suggestions are appreciated.
Thanks!


Matt Posted on 2004-09-28 15:45:32.0Z
From: "Matt" <mteskey@n0spam.sybase.com>
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Subject: Re: User report multiple sends of outbound email
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Article PK: 7536

Jim:

From the Admin Console, can you enable Verbose logging for this user? Then,
have this user compose another email message and sync again.

If you could then zip up and email me the log files from your Pylon
Anywhere\log directory, that would be great. You can email me at
mteskey@ianywhere.com

Can you also give some more details of the message the user is composing (#
recipients, type of recipients, etc.)?

Do any other users on your system experience this behaviour? Plesae also
confirm teh version of Pylon Anywhere you are using.

Thanks in advance..

Matt.

<Jim Orham> wrote in message news:4158908b.1af5.1681692777@sybase.com...
> We are running an Pylon Anywhere client on a Treo 600 and
> the user is reporting that the emails that he is sending
> once is reaching the addressed recipients up to 4 times. In
> the user log we are seeing the following message:
>
> Skipping record in Lotus Domino because an error occurred
> while processing recurrence information.
> Error: Invalid index. (8002000B)
>
> We are not sure as to what is causing this log message and
> repeated emails. Any suggestions are appreciated.
> Thanks!