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Problems with multiple exchange servers

5 posts in General Discussion Last posting was on 2004-11-08 12:16:31.0Z
Øystein Hermansen Posted on 2004-11-03 08:08:36.0Z
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From: Øystein Hermansen
Newsgroups: ianywhere.public.general
Subject: Problems with multiple exchange servers
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Article PK: 7706

Setup is as follows:

iAnywhere 5.5.3 installed on a W2K3 plattform
Users are using NT/Domain authentication

There are 2 Exchange servers is this domain. Lets call them
EX1 and EX2.

EX1 is an Exchange 2000 server
EX2 is an Exchange 2003 server

Users are auto-created at first logon. Using the WEB
interface we can se that iAnywhere finds the correct
Exchange server for the user, and the user can read e-mail
using the WEB gui.

But using the WAP gui, it fails. Users which have their
mailboxes on the Exchange 2003 server can use WAP to access
their e-mail. Users which have their mailboxes on the
Exchange 2000 server can not use WAP. They can use WEB, but
not WAP. Depending on the phone, the WAP page they get
(after logon to iAnywhere) is either empty or they get an
http-error saying "error on page".

There are, as of today, no problem if they use
PDA/Smartphones with the iAnywhere client. But they do need
WAP access due to large number of "old" phones.

Any hints ?


Matt Posted on 2004-11-03 17:24:35.0Z
From: "Matt" <mteskey@n0spam.sybase.com>
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Subject: Re: Problems with multiple exchange servers
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This is most likely a WAP phone issue, and the difference between Exchange
2000 and Exchange 2003 is probbaly coincidental.

Pylon Anywhere server up WAP 1.1 pages. If the phones you are using do not
render this correctly, there isn't anything that can be done.

To confirm that is is a device issue as opposed to a user/account issue, try
accessing an Exchange 2003 user's account from one of the Exchange 2000
users' WAP phones.

Matt..

<Øystein Hermansen> wrote in message
news:41889204.3fb.1681692777@sybase.com...
> Setup is as follows:
>
> iAnywhere 5.5.3 installed on a W2K3 plattform
> Users are using NT/Domain authentication
>
> There are 2 Exchange servers is this domain. Lets call them
> EX1 and EX2.
>
> EX1 is an Exchange 2000 server
> EX2 is an Exchange 2003 server
>
> Users are auto-created at first logon. Using the WEB
> interface we can se that iAnywhere finds the correct
> Exchange server for the user, and the user can read e-mail
> using the WEB gui.
>
> But using the WAP gui, it fails. Users which have their
> mailboxes on the Exchange 2003 server can use WAP to access
> their e-mail. Users which have their mailboxes on the
> Exchange 2000 server can not use WAP. They can use WEB, but
> not WAP. Depending on the phone, the WAP page they get
> (after logon to iAnywhere) is either empty or they get an
> http-error saying "error on page".
>
> There are, as of today, no problem if they use
> PDA/Smartphones with the iAnywhere client. But they do need
> WAP access due to large number of "old" phones.
>
> Any hints ?


Oystein Hermansen Posted on 2004-11-04 19:28:25.0Z
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From: Oystein Hermansen
Newsgroups: ianywhere.public.general
Subject: Re: Problems with multiple exchange servers
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We do not think it is a WAP phone issue. We have done the
following testing.

User 1, on the Exchange 2000 Server.
Using a Nokia 33xx series phone.
Login ok using WAP but phone show nothing
Using a Qtek 8010 (Windows Mobile 2003 phone)
Login ok, but get "error on page" and show nothing after

User 2, one the Exchange 2003 server
Using the same Nokia 33xx series phone and the same Qtek
8010 phone. Everything works ok.

Are there logs we can check or any other user/account
setting to check ? This happens to all users that have
their mailboxes on the Exchange 2000 Server. All the users
that have their mailboxes on the Exchange 2003 have no
problem.

All users with the Qtek phone will ofcource use the
iAnywhere client, but we use it for testing WAP access as
well.

Feedback please.

/Thanks
Øystein Hermansen
Norway

> This is most likely a WAP phone issue, and the difference
> between Exchange 2000 and Exchange 2003 is probbaly
> coincidental.
>
> Pylon Anywhere server up WAP 1.1 pages. If the phones you
> are using do not render this correctly, there isn't
> anything that can be done.
>
> To confirm that is is a device issue as opposed to a
> user/account issue, try accessing an Exchange 2003 user's
> account from one of the Exchange 2000 users' WAP phones.
>
> Matt..
>
> <Øystein Hermansen> wrote in message
> news:41889204.3fb.1681692777@sybase.com...
> > Setup is as follows:
> >
> > iAnywhere 5.5.3 installed on a W2K3 plattform
> > Users are using NT/Domain authentication
> >
> > There are 2 Exchange servers is this domain. Lets call
> > them EX1 and EX2.
> >
> > EX1 is an Exchange 2000 server
> > EX2 is an Exchange 2003 server
> >
> > Users are auto-created at first logon. Using the WEB
> > interface we can se that iAnywhere finds the correct
> > Exchange server for the user, and the user can read
> > e-mail using the WEB gui.
> >
> > But using the WAP gui, it fails. Users which have their
> > mailboxes on the Exchange 2003 server can use WAP to
> > access their e-mail. Users which have their mailboxes
> > on the Exchange 2000 server can not use WAP. They can
> > use WEB, but not WAP. Depending on the phone, the WAP
> > page they get (after logon to iAnywhere) is either empty
> > or they get an http-error saying "error on page".
> >
> > There are, as of today, no problem if they use
> > PDA/Smartphones with the iAnywhere client. But they do
> > need WAP access due to large number of "old" phones.
> >
> > Any hints ?
>
>


Matt Posted on 2004-11-05 15:31:55.0Z
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You should be able to look at the IIS logs (Windows\system32\LogFiles) and
in the Pylon Anywhere logs for troubleshooting information.

You may also want to enable Verbose logging for your Exchange 2000 user from
the Admin Console before capturing the logs.

Have you tried using a WAP emulator which often will display the source of
the page being sent?

Feel free to post them here, or email them to me at mteskey@ianywhere.com

Matt..

<Oystein Hermansen> wrote in message
news:418a82d9.29d1.1681692777@sybase.com...
We do not think it is a WAP phone issue. We have done the
following testing.

User 1, on the Exchange 2000 Server.
Using a Nokia 33xx series phone.
Login ok using WAP but phone show nothing
Using a Qtek 8010 (Windows Mobile 2003 phone)
Login ok, but get "error on page" and show nothing after

User 2, one the Exchange 2003 server
Using the same Nokia 33xx series phone and the same Qtek
8010 phone. Everything works ok.

Are there logs we can check or any other user/account
setting to check ? This happens to all users that have
their mailboxes on the Exchange 2000 Server. All the users
that have their mailboxes on the Exchange 2003 have no
problem.

All users with the Qtek phone will ofcource use the
iAnywhere client, but we use it for testing WAP access as
well.

Feedback please.

/Thanks
Øystein Hermansen
Norway

> This is most likely a WAP phone issue, and the difference
> between Exchange 2000 and Exchange 2003 is probbaly
> coincidental.
>
> Pylon Anywhere server up WAP 1.1 pages. If the phones you
> are using do not render this correctly, there isn't
> anything that can be done.
>
> To confirm that is is a device issue as opposed to a
> user/account issue, try accessing an Exchange 2003 user's
> account from one of the Exchange 2000 users' WAP phones.
>
> Matt..
>
> <Øystein Hermansen> wrote in message
> news:41889204.3fb.1681692777@sybase.com...
> > Setup is as follows:
> >
> > iAnywhere 5.5.3 installed on a W2K3 plattform
> > Users are using NT/Domain authentication
> >
> > There are 2 Exchange servers is this domain. Lets call
> > them EX1 and EX2.
> >
> > EX1 is an Exchange 2000 server
> > EX2 is an Exchange 2003 server
> >
> > Users are auto-created at first logon. Using the WEB
> > interface we can se that iAnywhere finds the correct
> > Exchange server for the user, and the user can read
> > e-mail using the WEB gui.
> >
> > But using the WAP gui, it fails. Users which have their
> > mailboxes on the Exchange 2003 server can use WAP to
> > access their e-mail. Users which have their mailboxes
> > on the Exchange 2000 server can not use WAP. They can
> > use WEB, but not WAP. Depending on the phone, the WAP
> > page they get (after logon to iAnywhere) is either empty
> > or they get an http-error saying "error on page".
> >
> > There are, as of today, no problem if they use
> > PDA/Smartphones with the iAnywhere client. But they do
> > need WAP access due to large number of "old" phones.
> >
> > Any hints ?
>
>


Øystein Hermansen Posted on 2004-11-08 12:16:31.0Z
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From: Øystein Hermansen
Newsgroups: ianywhere.public.general
Subject: Re: Problems with multiple exchange servers
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Hello Matt. Problems found.

It had nothing to do with Exchange 2000 or Exchange 2003.
It had to do with the nordic alfabeth. You know the ø/Ø
(o with a slash). If the full name contains this letter, it
fails. I do not know if it is a Pylon error or an IIS
error, but removing the ø/Ø from the full-name (in the
Pylon user setup), the error went away.

You might also say that it is an error in the WAP software
on the phone, but using the Opera software on an SE-P800
phone the WAP paged was shown correctly but the "ø" was
shown as a square (unprintable character). Anyway this
shows us that the WAP reader in the Nokia and Windows Mobile
phones has its flaws.

Hope you can fix this in a patch or in the next release.

Øystein Hermansen
Norway

> You should be able to look at the IIS logs
> (Windows\system32\LogFiles) and in the Pylon Anywhere logs
> for troubleshooting information.
>
> You may also want to enable Verbose logging for your
> Exchange 2000 user from the Admin Console before capturing
> the logs.
>
> Have you tried using a WAP emulator which often will
> display the source of the page being sent?
>
> Feel free to post them here, or email them to me at
> mteskey@ianywhere.com
>
> Matt..
>
> <Oystein Hermansen> wrote in message
> news:418a82d9.29d1.1681692777@sybase.com...
> We do not think it is a WAP phone issue. We have done the
> following testing.
>
> User 1, on the Exchange 2000 Server.
> Using a Nokia 33xx series phone.
> Login ok using WAP but phone show nothing
> Using a Qtek 8010 (Windows Mobile 2003 phone)
> Login ok, but get "error on page" and show nothing after
>
> User 2, one the Exchange 2003 server
> Using the same Nokia 33xx series phone and the same Qtek
> 8010 phone. Everything works ok.
>
> Are there logs we can check or any other user/account
> setting to check ? This happens to all users that have
> their mailboxes on the Exchange 2000 Server. All the
> users that have their mailboxes on the Exchange 2003 have
> no problem.
>
> All users with the Qtek phone will ofcource use the
> iAnywhere client, but we use it for testing WAP access as
> well.
>
> Feedback please.
>
> /Thanks
> Øystein Hermansen
> Norway
>
>
> > This is most likely a WAP phone issue, and the
> > difference between Exchange 2000 and Exchange 2003 is
> > probbaly coincidental.
> >
> > Pylon Anywhere server up WAP 1.1 pages. If the phones
> > you are using do not render this correctly, there isn't
> > anything that can be done.
> >
> > To confirm that is is a device issue as opposed to a
> > user/account issue, try accessing an Exchange 2003
> > user's account from one of the Exchange 2000 users' WAP
> phones. >
> > Matt..
> >
> > <Øystein Hermansen> wrote in message
> > news:41889204.3fb.1681692777@sybase.com...
> > > Setup is as follows:
> > >
> > > iAnywhere 5.5.3 installed on a W2K3 plattform
> > > Users are using NT/Domain authentication
> > >
> > > There are 2 Exchange servers is this domain. Lets
> > > call them EX1 and EX2.
> > >
> > > EX1 is an Exchange 2000 server
> > > EX2 is an Exchange 2003 server
> > >
> > > Users are auto-created at first logon. Using the WEB
> > > interface we can se that iAnywhere finds the correct
> > > Exchange server for the user, and the user can read
> > > e-mail using the WEB gui.
> > >
> > > But using the WAP gui, it fails. Users which have
> > > their mailboxes on the Exchange 2003 server can use
> > > WAP to access their e-mail. Users which have their
> > > mailboxes on the Exchange 2000 server can not use WAP.
> > > They can use WEB, but not WAP. Depending on the
> > > phone, the WAP page they get (after logon to
> > > iAnywhere) is either empty or they get an http-error
> > saying "error on page". >
> > > There are, as of today, no problem if they use
> > > PDA/Smartphones with the iAnywhere client. But they
> > > do need WAP access due to large number of "old"
> > phones. >
> > > Any hints ?
> >
> >
>
>