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Sync Log Files

2 posts in General Discussion Last posting was on 2006-05-11 23:30:35.0Z
VG Posted on 2006-05-09 15:47:26.0Z
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From: VG
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Subject: Sync Log Files
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Do the entries in the sync_access.log file line up with the
entries in the sync_error.log file?

So, if we had a user that synced and an entry was made in
sync_access.log:
123.456.789.111 492 [08/May/2006:06:02:51 -0500] "POST
/sync/user1 HTTP/1.0" 200 310 307607

And this user we know had a sync error such as Error 5482:
Error while reading from the device.

Would we see an entry in the sync_error.log at:
1. 6:02:51 (from the sync_access.log sync start time)
2. 6:02:51 + 310 seconds (start time + duration from
sync_access.log)
3. Sometime in between whenever the error actually occured?

We just want to make sure we are looking in the right areas
of the log files to investigate the sync problems we have
been having.

Thanks!


Gabe Posted on 2006-05-11 23:30:35.0Z
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Subject: Re: Sync Log Files
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Article PK: 17807

Yes, your sync_access and sync_error log will line up. The time stamps may
not be identical, but you can assume they are logged at the same general
time.

You can also increase the pref:
LogLevel
to debug in the sync.conf file if you would like to get more logging
information. Consult the admi guide for best practices on changing
sync.conf settings for your system.

Error 5482 usually indicates a lost connection with the device while
syncing. If they're syncing wirelessly, try a sync through the desktop to
see if that changes the outcome.

Gabe

<VG> wrote in message news:4460b980.7557.1681692777@sybase.com...
> Do the entries in the sync_access.log file line up with the
> entries in the sync_error.log file?
>
> So, if we had a user that synced and an entry was made in
> sync_access.log:
> 123.456.789.111 492 [08/May/2006:06:02:51 -0500] "POST
> /sync/user1 HTTP/1.0" 200 310 307607
>
> And this user we know had a sync error such as Error 5482:
> Error while reading from the device.
>
> Would we see an entry in the sync_error.log at:
> 1. 6:02:51 (from the sync_access.log sync start time)
> 2. 6:02:51 + 310 seconds (start time + duration from
> sync_access.log)
> 3. Sometime in between whenever the error actually occured?
>
> We just want to make sure we are looking in the right areas
> of the log files to investigate the sync problems we have
> been having.
>
> Thanks!