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Supported/Unsupported device list

6 posts in General Discussion Last posting was on 2006-12-22 16:52:04.0Z
Rafael Pacheco Posted on 2006-10-26 17:33:37.0Z
From: Rafael Pacheco <rafael.pacheco@mobiscriptum.com>
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Subject: Supported/Unsupported device list
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Hello,

Is there any list of supported or unsupported mobile devices? I am
looking for a list of hardware, not just operating system platforms.

Thank you,

Rafael Pacheco


Dan Auker Posted on 2006-10-27 22:44:31.0Z
Reply-To: "Dan Auker" <dan.auker@sybase.com>
From: "Dan Auker" <dan.auker@sybase.com>
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Subject: Re: Supported/Unsupported device list
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Rafael -

Thanks for your post.

I am the acting product manager for mBusiness anywhere. The best source of
information about supported devices and platforms is the data sheet.
http://www.ianywhere.com/datasheets/mbusiness_anywhere.html

We do not have a list of specific devices that are supported for the simple
reason that it would be nearly impossible to test and certify on all of the
devices out on the market today.

In general, our QA testing is sufficient to ensure that M-Business Anywhere
runs just fine on any device the uses supported operating system. This is
SOP for the industry.

If customers want us to test and certify a specific device we can accomodate
such a request within the context of a revenue-bearing software license
deal.

I hope that this information addresses your concerns.

- Dan Auker

"Rafael Pacheco" <rafael.pacheco@mobiscriptum.com> wrote in message
news:4540f171$1@forums-1-dub...
> Hello,
>
> Is there any list of supported or unsupported mobile devices? I am
> looking for a list of hardware, not just operating system platforms.
>
> Thank you,
>
> Rafael Pacheco


Shao Chan Posted on 2006-11-03 14:31:03.0Z
From: "Shao Chan" <noemail@noemail.com>
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Subject: Re: Supported/Unsupported device list
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Hi Dan,

You don't have to have a definitive list of supported devices, but it would
be helpful if you list what devices you have tested against.

The time for iAnywhere to release a patch to support devices is
approximately 3 months assuming optimistic time scales.

We took iAnywhere's 'yeah go ahead and use any device so long as it meets
said link you posted' and got burnt really badly with the Orange M5000
devices which use Windows Mobile 5 in VGA mode.

iAnywhere then turned around and said that they never specifically said they
supported that device - which is true - they never really say they support
any device for that matter. Not only that, for a company that works in the
fast moving mobile sector, needing 3-4 months to issue a patch caused major
problems for us.

So no, your QA testing is not sufficient by any means and your support for
devices takes far too long. As mobile devices don't have the 4 year life
span a desktop computer has, support for devices has to be much faster than
3-4 months.

You don't need a definitive list, but you certainly need a list we can pass
to customers that we know will work - it doesn't have to be an exhaustive
list, just a reasonable one.

Cheers,

Shao

"Dan Auker" <dan.auker@sybase.com> wrote in message
news:45428bcf$1@forums-1-dub...
> Rafael -
>
> Thanks for your post.
>
> I am the acting product manager for mBusiness anywhere. The best source
> of
> information about supported devices and platforms is the data sheet.
> http://www.ianywhere.com/datasheets/mbusiness_anywhere.html
>
> We do not have a list of specific devices that are supported for the
> simple
> reason that it would be nearly impossible to test and certify on all of
> the
> devices out on the market today.
>
> In general, our QA testing is sufficient to ensure that M-Business
> Anywhere
> runs just fine on any device the uses supported operating system. This is
> SOP for the industry.
>
> If customers want us to test and certify a specific device we can
> accomodate
> such a request within the context of a revenue-bearing software license
> deal.
>
> I hope that this information addresses your concerns.
>
> - Dan Auker
>
>
> "Rafael Pacheco" <rafael.pacheco@mobiscriptum.com> wrote in message
> news:4540f171$1@forums-1-dub...
>> Hello,
>>
>> Is there any list of supported or unsupported mobile devices? I am
>> looking for a list of hardware, not just operating system platforms.
>>
>> Thank you,
>>
>> Rafael Pacheco
>
>


Rafael Pacheco Posted on 2006-11-09 15:31:40.0Z
From: Rafael Pacheco <rafael.pacheco@mobiscriptum.com>
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Subject: Re: Supported/Unsupported device list
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Hello,

Thank you for your answer.

As Shao said, it would be very usefull a webpage with known
supported/unsupported devices.

Regards,

Rafael

Dan Auker wrote:
> Rafael -
>
> Thanks for your post.
>
> I am the acting product manager for mBusiness anywhere. The best source of
> information about supported devices and platforms is the data sheet.
> http://www.ianywhere.com/datasheets/mbusiness_anywhere.html
>
> We do not have a list of specific devices that are supported for the simple
> reason that it would be nearly impossible to test and certify on all of the
> devices out on the market today.
>
> In general, our QA testing is sufficient to ensure that M-Business Anywhere
> runs just fine on any device the uses supported operating system. This is
> SOP for the industry.
>
> If customers want us to test and certify a specific device we can accomodate
> such a request within the context of a revenue-bearing software license
> deal.
>
> I hope that this information addresses your concerns.
>
> - Dan Auker
>
>
> "Rafael Pacheco" <rafael.pacheco@mobiscriptum.com> wrote in message
> news:4540f171$1@forums-1-dub...
>> Hello,
>>
>> Is there any list of supported or unsupported mobile devices? I am
>> looking for a list of hardware, not just operating system platforms.
>>
>> Thank you,
>>
>> Rafael Pacheco
>
>


Marcin Zastawny Posted on 2006-12-22 16:52:04.0Z
From: "Marcin Zastawny" <marcinz@infocon.pl>
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Subject: Re: Supported/Unsupported device list
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Article PK: 17860

I agree with that.
And if that list also contained a roadmap of platforms which you might want
to support in the future, this would be great.
Many times I was wandering if Symbian will ever see the Application Edition
support that it deserves (mainly because of the wide distribution by mobile
smartphone manufacturers), but no one seems to know this for sure - all that
is said is that Symbian is supported by my.avantgo.com.

Unfortunately webpro edition is not enough for many database applications.

thanks,
Marcin



Uzytkownik "Rafael Pacheco" <rafael.pacheco@mobiscriptum.com> napisal w
wiadomosci news:455357ec$1@forums-1-dub...

> Hello,
>
> Thank you for your answer.
>
> As Shao said, it would be very usefull a webpage with known
> supported/unsupported devices.
>
> Regards,
>
> Rafael
>
> Dan Auker wrote:
>> Rafael -
>>
>> Thanks for your post.
>>
>> I am the acting product manager for mBusiness anywhere. The best source
>> of
>> information about supported devices and platforms is the data sheet.
>> http://www.ianywhere.com/datasheets/mbusiness_anywhere.html
>>
>> We do not have a list of specific devices that are supported for the
>> simple
>> reason that it would be nearly impossible to test and certify on all of
>> the
>> devices out on the market today.
>>
>> In general, our QA testing is sufficient to ensure that M-Business
>> Anywhere
>> runs just fine on any device the uses supported operating system. This
>> is
>> SOP for the industry.
>>
>> If customers want us to test and certify a specific device we can
>> accomodate
>> such a request within the context of a revenue-bearing software license
>> deal.
>>
>> I hope that this information addresses your concerns.
>>
>> - Dan Auker
>>
>>
>> "Rafael Pacheco" <rafael.pacheco@mobiscriptum.com> wrote in message
>> news:4540f171$1@forums-1-dub...
>>> Hello,
>>>
>>> Is there any list of supported or unsupported mobile devices? I am
>>> looking for a list of hardware, not just operating system platforms.
>>>
>>> Thank you,
>>>
>>> Rafael Pacheco
>>


Shao Chan Posted on 2006-10-27 09:28:26.0Z
From: "Shao Chan" <noemail@noemail.com>
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"Rafael Pacheco" <rafael.pacheco@mobiscriptum.com> wrote in message
news:4540f171$1@forums-1-dub...
> Hello,
>
> Is there any list of supported or unsupported mobile devices? I am looking
> for a list of hardware, not just operating system platforms.
>
> Thank you,
>
> Rafael Pacheco

I too am interested in this. We have, in the past supported devices that we
then find that iAnywhere would not support until 3 months later. An example
of this are the new VGA devices which were not supported until about a month
ago.

Cheers,

Shao