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treo push

4 posts in Trial Discussion Last posting was on 2007-04-12 18:19:41.0Z
"Robert" <robert Posted on 2007-04-11 14:12:59.0Z
From: "Robert" <robert@_No_Spam.Com>
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Subject: treo push
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Is onebridge a pure-push? or is it a pull technology for E-mail. Just
wondering with the Palm allowing only 1 application instance to be open at a
time how does the one-bridge client work, does it stay in teh background
somehow and receive updates or just does the synchronization whenever user
opens the onebirdge client.


Mark Wright Posted on 2007-04-11 21:43:10.0Z
From: Mark Wright <mark.wright@ianywhere.com>
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Robert wrote:
> Is onebridge a pure-push? or is it a pull technology for E-mail. Just
> wondering with the Palm allowing only 1 application instance to be open at a
> time how does the one-bridge client work, does it stay in teh background
> somehow and receive updates or just does the synchronization whenever user
> opens the onebirdge client.
>
>

OneBridge does do True IP Based Push leveraging a Keep Alive Packet that
allows us to notify the device of available PIM information. When the
device is notified we display an option to the user that a sync is about
to begin, would you like to Skip or Proceed with the sync. If the user
skips, it will attempt the sync at a later time, thus it will not close
down the opened in use application. If the user chooses sync, or the
dialog is ignored we will proceed with retrieving the PIM information by
opening OneBridge to perform the synchronization.

Thanks

Mark


"Robert" <robert Posted on 2007-04-12 15:48:45.0Z
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>>
> OneBridge does do True IP Based Push leveraging a Keep Alive Packet that
> allows us to notify the device of available PIM information. When the
> device is notified we display an option to the user that a sync is about
> to begin, would you like to Skip or Proceed with the sync. If the user
> skips, it will attempt the sync at a later time, thus it will not close
> down the opened in use application. If the user chooses sync, or the
> dialog is ignored we will proceed with retrieving the PIM information by
> opening OneBridge to perform the synchronization.
>

So on the palm if I am in middle of a voice-call will the user see
skip/proceed popup ? If the user misses to look at it (think speaker phone
conversation) what happens now ? does it still do the force sync and throw
the user off the conference call.

When in the middle of the a sync ... what if a call arrives, what if a
reminder snooze pops up .. what if a user sends an SMS and now wants to
reply to the SMS.

Hey ever heard of the blame game .. carrier says phone is bad, phone says
sync software is bad, sync software says user is bad .. so who is to blame
if the important customer saying "Yes I want to buy" call gets missed and
goes into voicemail. Argh!! .. its an ugly situation and do know each vendor
is doing its best .. just wanted to learn how OB controls such querky
solutions.


Mark Wright Posted on 2007-04-12 18:19:41.0Z
From: Mark Wright <mark.wright@ianywhere.com>
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Robert wrote:
>> OneBridge does do True IP Based Push leveraging a Keep Alive Packet that
>> allows us to notify the device of available PIM information. When the
>> device is notified we display an option to the user that a sync is about
>> to begin, would you like to Skip or Proceed with the sync. If the user
>> skips, it will attempt the sync at a later time, thus it will not close
>> down the opened in use application. If the user chooses sync, or the
>> dialog is ignored we will proceed with retrieving the PIM information by
>> opening OneBridge to perform the synchronization.
>>
>
> So on the palm if I am in middle of a voice-call will the user see
> skip/proceed popup ? If the user misses to look at it (think speaker phone
> conversation) what happens now ? does it still do the force sync and throw
> the user off the conference call.
>
> When in the middle of the a sync ... what if a call arrives, what if a
> reminder snooze pops up .. what if a user sends an SMS and now wants to
> reply to the SMS.
>
> Hey ever heard of the blame game .. carrier says phone is bad, phone says
> sync software is bad, sync software says user is bad .. so who is to blame
> if the important customer saying "Yes I want to buy" call gets missed and
> goes into voicemail. Argh!! .. its an ugly situation and do know each vendor
> is doing its best .. just wanted to learn how OB controls such querky
> solutions.
>
>
>

Yes, currently there is always a constant battle between data and phone.

This answer is different for the carrier that you are using, or more the
network that you are using. Some carriers support GPRS and some support
CDMA, and now there is UMTS.

For GPRS phones the network connection disconnects rather quickly when
there is no activity, so when OneBridge is in the middle of a sync there
are periods of time that there is no data connection (or GPRS
connection) and at those times a phone call is able to be received.
There may only be a short period though that this call is allowed to be
answered as the data connection may force the unanswered call into voice
mail. If a user is on an active phone call OneBridge will not interrupt
that phone call, it will wait till the phone call has ended in order to
do a synchronization.

With CDMA devices the network disconnect time does not allow for a phone
call to come to the phone when a synchronization is in process. If a
sync is in process the phone call will go to voicemail and will not
interrupt the sync. CDMA does work in the same sense as GPRS in that it
will not try to sync if a user in on an active call.

With UMTS the data and the phone are on separate "networks" and can work
together. With UMTS you are able to receive a phone call and receive a
sync simultaneously. This is more or less the same concept as if you
are connected to the network via WiFi and are on the phone. The sync
uses the WiFi connection and the phone call will proceed.

SMS is a different protocol then what OneBridge uses. OneBridge is HTTP
so the user can send an e-mail or reply to and they can send the
message, but the message will not go out until after the user is off the
phone.

Thanks

Mark