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Calendar Time Issue on Treo 700W

3 posts in Trial Discussion Last posting was on 2007-04-27 18:07:25.0Z
David Noble Posted on 2007-04-17 16:45:31.0Z
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From: David Noble
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Subject: Calendar Time Issue on Treo 700W
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I have a user with a Treo 700w Device running Windows Mobile
5. If the person enters an item into the PDA Calendar for
12:00 PM (Noon), the calendar entry appears in Lotus Notes
at 6:00 AM.

The PDA time and time zone are set correctly. The OneBridge
server time and time zone are set correctly. The Lotus Notes
E-Mail database time zone is set correctly. (The time zone
at all locations is set to U.S. Mountain Time.)

I don't have this problem with other users. I have loaded
this users account onto a different PDA, and could not
duplicate the problem. I have uninstalled and reinstalled
OneBridge on the user's PDA, and the problem remains.

Where could the problem be, and is there a solution ?


Bryan Whitmarsh Posted on 2007-04-20 20:55:43.0Z
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Subject: Re: Calendar Time Issue on Treo 700W
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Check to make sure you don't have the device acquiring the time from the
"Network". We have seen problems where if the device is set to receive the
time from the network it continually resets the time causing
calendaring/timestamp issues.

<David Noble> wrote in message news:4624f9ab.3e5c.1681692777@sybase.com...
>I have a user with a Treo 700w Device running Windows Mobile
> 5. If the person enters an item into the PDA Calendar for
> 12:00 PM (Noon), the calendar entry appears in Lotus Notes
> at 6:00 AM.
>
> The PDA time and time zone are set correctly. The OneBridge
> server time and time zone are set correctly. The Lotus Notes
> E-Mail database time zone is set correctly. (The time zone
> at all locations is set to U.S. Mountain Time.)
>
> I don't have this problem with other users. I have loaded
> this users account onto a different PDA, and could not
> duplicate the problem. I have uninstalled and reinstalled
> OneBridge on the user's PDA, and the problem remains.
>
> Where could the problem be, and is there a solution ?


David Noble Posted on 2007-04-27 18:07:25.0Z
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From: David Noble
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Subject: Re: Calendar Time Issue on Treo 700W
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I had a few devices and users experiencing the issue. It
was odd because of five identical devices, only one would
have a problem. Or, I could give a user two devices, and
only one device would exhibit the problem. Thus, I could
not trace the problem to a specific device or user account.

I opened an official case # with OneBridge, and the
suggestion was to upgrade the OneBridge Server to version
5.5.2007.0307, and to upgrade problematic clients to the
same version. I haven't distributed the new client to all
problematic PDA's, but the upgrade has resolved the ones I
have tried so far.

OneBridge support was excellent. They responded quickly,
and followed up with a couple phone calls within hours.

DN

------------------

> Check to make sure you don't have the device acquiring the
> time from the "Network". We have seen problems where if
> the device is set to receive the time from the network it
> continually resets the time causing calendaring/timestamp
> issues.
>
> <David Noble> wrote in message
> news:4624f9ab.3e5c.1681692777@sybase.com... >I have a user
> > with a Treo 700w Device running Windows Mobile 5. If
> > the person enters an item into the PDA Calendar for
> > 12:00 PM (Noon), the calendar entry appears in Lotus
> Notes at 6:00 AM. >
> > The PDA time and time zone are set correctly. The
> > OneBridge server time and time zone are set correctly.
> > The Lotus Notes E-Mail database time zone is set
> > correctly. (The time zone at all locations is set to
> U.S. Mountain Time.) >
> > I don't have this problem with other users. I have
> > loaded this users account onto a different PDA, and
> > could not duplicate the problem. I have uninstalled and
> > reinstalled OneBridge on the user's PDA, and the problem
> remains. >
> > Where could the problem be, and is there a solution ?
>
>