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issues with OneBridge

2 posts in Trial Discussion Last posting was on 2007-09-17 17:19:15.0Z
Mike Bode Posted on 2007-09-15 16:41:29.0Z
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From: Mike Bode
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Subject: issues with OneBridge
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My company just switched from Outlook/ActiveSynch to
Notes/OneBridge, and we are having a umber of issues.
Outlook/ActiveSynch created a number of expectations that we
can't seem to fulfill with OneBridge. If someone has found
workarounds or solutions, please let me know.
With ActiveSynch, people would simply connect their PDAs to
the cradles, and the PDA would automatically synch
everything it was set up to synch. emails were set up to
synch via cell service, and while connected, the PDA was
available from the desktop for file transfer.
With Onebridge all of this seems to have gone away. The
connection status has to be changed manually every time the
PDA is connected or disconnected from the cradle, push email
has not been setup (yet), and even the manual synch on the
PDAs when not connected to the cradle often requires to call
up a website in a browser first because the connection to
the cell network (GRPS, AT&T) was lost and Onebridge does
not re-establish the connection first. All of this has
resulted in a lot of frustration with the users. Is there
anything that can be done?


Matt Carrier Posted on 2007-09-17 17:19:15.0Z
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From: Matt Carrier
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Subject: Re: issues with OneBridge
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All of the functionality mentioned below is available within
the OneBridge Mobile Groupware product for Domino
organizations.

I believe the core of your issues are around the connection
strings that are being used in your LiveConnect profile
action (if you are not using LiveConnect Profiles, then it
may be in your Profile Action). From the description of
your email it sounds like you need to device to auto detect
whether it is cradled and connected to the desktop via
ActiveSync or if it is off the cardle and needs to be
connecting via the phone carrier's wireless service. To
verify that this is the case before making any change within
the OneBridge administrator, open the OneBridge client on
the handheld device. Do you see profiles defined e.g. -
Wireless, Desktop, Default? If you change the profile, you
will see that you can change the connection setting
associated with each profile. For the Desktop profile and
connecting via a ActiveSync to the desktop, I recommend
using NETWORK as the connection type.For Wireless profile,
you should use THE INTERNET or MY ISP based on what your
phone carrier recommends. Using the settings described
above, the mobile device should seamlessly change
connections without any user interaction. Using NETWORK as
described above will provide you the ability to drag and
drop files via the desktop to this device.

You can modify those settings globally for users within the
OneBridge Administrator console, under either your Live
Connect Profile or another Profile action.

> My company just switched from Outlook/ActiveSynch to
> Notes/OneBridge, and we are having a umber of issues.
> Outlook/ActiveSynch created a number of expectations that
> we can't seem to fulfill with OneBridge. If someone has
> found workarounds or solutions, please let me know.
> With ActiveSynch, people would simply connect their PDAs
> to the cradles, and the PDA would automatically synch
> everything it was set up to synch. emails were set up to
> synch via cell service, and while connected, the PDA was
> available from the desktop for file transfer.
> With Onebridge all of this seems to have gone away. The
> connection status has to be changed manually every time
> the PDA is connected or disconnected from the cradle, push
> email has not been setup (yet), and even the manual synch
> on the PDAs when not connected to the cradle often
> requires to call up a website in a browser first because
> the connection to the cell network (GRPS, AT&T) was lost
> and Onebridge does not re-establish the connection first.
> All of this has resulted in a lot of frustration with the
> users. Is there anything that can be done?