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Pylon conduit cannot connect to Lotus Notes anymore

6 posts in General Discussion Last posting was on 2007-11-30 20:10:52.0Z
Steven Bettens Posted on 2007-11-24 11:18:23.0Z
Sender: 477.47480060.1804289383@sybase.com
From: Steven Bettens
Newsgroups: ianywhere.public.general
Subject: Pylon conduit cannot connect to Lotus Notes anymore
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Hello,

My laptop was recently upgraded by the IT department of my
company (they upgraded Office, installed SecureClient, but
didn't touch my Lotus Notes installation, they say). Since
then, my PPC can no longer sync with Lotus Notes.
Apparently, there is a problem to connect with Lotus Notes
(see attached screenshot): the Pylon Conduit keeps on trying
to connect to Lotus Notes, and I have to abort this process
manually, because it never succeeds.

Some info on my configuration:
PPC: HP iPAQ hx2790
Laptop: IBM ThinkPad R52, Windows XP Professional Service
Pack 2
Lotus Notes: 7.0.2
Pylon Conduit: 5.4.1 Bld 138

Please help me out on this, I haven't been able to sync
since mid october 2007, and so my PPC is never in line with
my office agenda...

How can I provide more info to tackle this problem?
What settings must I check?

Thanks a lot for your assistance,

Steven


Mike Loop Posted on 2007-11-26 15:27:38.0Z
From: Mike Loop <mloop@spambad.sybase.com>
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Subject: Re: Pylon conduit cannot connect to Lotus Notes anymore
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Steven,

Are you synchronizing by launching ActiveSync, or by right-clicking on
the "Pylon Sync App" in your system tray? If ActiveSync was upgraded to
4.0 or later, you will have to start synching using the "Pylon Sync
App". If you don't see it in your system tray (It looks like a yellow
"A" on a blue background), you may need to reinstall Pylon. Be sure you
record your license key from the Pylon Configuration first.

There have been reports that installing Office 2007 can interfere with
Pylon desktop, although we haven't been able to reproduce it in house.
Apparently Office upgrades or otherwise alters ActiveSync such that your
PDA is treated as a new network connection, and the Windows Firewall
then blocks the synchronization. If you are running a firewall, try
disabling it temporarily. If you are then able to synch, tell your IT
department that the PDA needs to be added to your trusted zone.

If neither of these things work, search your hard drive for the file
"notes.ini". Make sure you include hidden and system directories in your
search. If you find more than one, find the one that contains the lines:

$PylonLog=<1 or 3>
$PylonLicense=<your license key>
$PylonCfg=pyloncfg.nsf
$PylonActionDefault=1111010 (or similar string)

Copy these lines to each of the notes.ini files you find.

Let us know how it goes.

Mike Loop
Pylon Tech Support

Steven Bettens wrote:
> Hello,
>
> My laptop was recently upgraded by the IT department of my
> company (they upgraded Office, installed SecureClient, but
> didn't touch my Lotus Notes installation, they say). Since
> then, my PPC can no longer sync with Lotus Notes.
> Apparently, there is a problem to connect with Lotus Notes
> (see attached screenshot): the Pylon Conduit keeps on trying
> to connect to Lotus Notes, and I have to abort this process
> manually, because it never succeeds.
>
> Some info on my configuration:
> PPC: HP iPAQ hx2790
> Laptop: IBM ThinkPad R52, Windows XP Professional Service
> Pack 2
> Lotus Notes: 7.0.2
> Pylon Conduit: 5.4.1 Bld 138
>
> Please help me out on this, I haven't been able to sync
> since mid october 2007, and so my PPC is never in line with
> my office agenda...
>
> How can I provide more info to tackle this problem?
> What settings must I check?
>
> Thanks a lot for your assistance,
>
> Steven


Steven Bettens Posted on 2007-11-26 16:27:51.0Z
Sender: 477.47480060.1804289383@sybase.com
From: Steven Bettens
Newsgroups: ianywhere.public.general
Subject: Re: Pylon conduit cannot connect to Lotus Notes anymore
X-Mailer: WebNews to Mail Gateway v1.1t
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Article PK: 4863

Hello Mike,

thanks for your quick feedback. I did some checking on the
ideas you mentioned below:

I use ActiveSync 4.5.0 (Build 5096), and indeed, I sync via
the Pylon Sync application (right click and select
'Synchronize'). Before the upgrade to Office 2007, I used to
work the same way.

My windows firewall has always been switched off, so I
suppose it cannot block the synchronisation. Anyhow, when I
go into the Windows Firewall settings, I see the information
that I've shown in the document attached. I also added the
content of the 'Exceptions' tab. You can see that ActiveSync
is really in the exceptions list.

I saw your remark on the notes.ini file in another posting
in this group, so I already checked this before. The lines
you mention are really there.

In our company, we use Check Point VPN-1 SecureClient to
connect when we are remote at a customer's.
We also use Trend Micro Officescan as a virus scanner.

Can any of these two products cause the problem? I seem to
remember that SecureClient has a firewall built in, but I
can't find how to access it.

Kind regards,

Steven

> Steven,
>
> Are you synchronizing by launching ActiveSync, or by
> right-clicking on the "Pylon Sync App" in your system
> tray? If ActiveSync was upgraded to 4.0 or later, you
> will have to start synching using the "Pylon Sync App".
> If you don't see it in your system tray (It looks like a
> yellow "A" on a blue background), you may need to
> reinstall Pylon. Be sure you record your license key from
> the Pylon Configuration first.
>
> There have been reports that installing Office 2007 can
> interfere with Pylon desktop, although we haven't been
> able to reproduce it in house. Apparently Office upgrades
> or otherwise alters ActiveSync such that your PDA is
> treated as a new network connection, and the Windows
> Firewall then blocks the synchronization. If you are
> running a firewall, try disabling it temporarily. If you
> are then able to synch, tell your IT department that the
> PDA needs to be added to your trusted zone.
>
> If neither of these things work, search your hard drive
> for the file "notes.ini". Make sure you include hidden
> and system directories in your search. If you find more
> than one, find the one that contains the lines:
>
> $PylonLog=<1 or 3>
> $PylonLicense=<your license key>
> $PylonCfg=pyloncfg.nsf
> $PylonActionDefault=1111010 (or similar string)
>
> Copy these lines to each of the notes.ini files you find.
>
> Let us know how it goes.
>
> Mike Loop
> Pylon Tech Support
>
>
> Steven Bettens wrote:
> > Hello,
> >
> > My laptop was recently upgraded by the IT department of
> > my company (they upgraded Office, installed SecureClient
> > , but didn't touch my Lotus Notes installation, they
> > say). Since then, my PPC can no longer sync with Lotus
> > Notes. Apparently, there is a problem to connect with
> > Lotus Notes (see attached screenshot): the Pylon Conduit
> > keeps on trying to connect to Lotus Notes, and I have to
> > abort this process manually, because it never succeeds.
> >
> > Some info on my configuration:
> > PPC: HP iPAQ hx2790
> > Laptop: IBM ThinkPad R52, Windows XP Professional
> > Service Pack 2
> > Lotus Notes: 7.0.2
> > Pylon Conduit: 5.4.1 Bld 138
> >
> > Please help me out on this, I haven't been able to sync
> > since mid october 2007, and so my PPC is never in line
> > with my office agenda...
> >
> > How can I provide more info to tackle this problem?
> > What settings must I check?
> >
> > Thanks a lot for your assistance,
> >
> > Steven


Mike Loop Posted on 2007-11-26 17:07:19.0Z
From: Mike Loop <mloop@spambad.sybase.com>
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Subject: Re: Pylon conduit cannot connect to Lotus Notes anymore
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Steven,

I am not familiar with either of the security products you mention.
These days, virus checkers tend to expand their scope to include port
blocking, application suppression, etc., so either of these could be the
cause, especially the SecureClient, since it has been upgraded. Can IT
help you to temporarily disable these? If not, can they check the logs?

Have you tried reinstalling since the upgrade? If ActiveSync was
upgraded, then its conduits may have been re-enabled, effectively
disabling Pylon.

Finally, could you open a command prompt and run the following:

ipconfig /all >ipc.txt

Please post the resulting file.


Regards,

Mike Loop
Pylon Tech Support

Steven Bettens wrote:
> Hello Mike,
>
> thanks for your quick feedback. I did some checking on the
> ideas you mentioned below:
>
> I use ActiveSync 4.5.0 (Build 5096), and indeed, I sync via
> the Pylon Sync application (right click and select
> 'Synchronize'). Before the upgrade to Office 2007, I used to
> work the same way.
>
> My windows firewall has always been switched off, so I
> suppose it cannot block the synchronisation. Anyhow, when I
> go into the Windows Firewall settings, I see the information
> that I've shown in the document attached. I also added the
> content of the 'Exceptions' tab. You can see that ActiveSync
> is really in the exceptions list.
>
> I saw your remark on the notes.ini file in another posting
> in this group, so I already checked this before. The lines
> you mention are really there.
>
> In our company, we use Check Point VPN-1 SecureClient to
> connect when we are remote at a customer's.
> We also use Trend Micro Officescan as a virus scanner.
>
> Can any of these two products cause the problem? I seem to
> remember that SecureClient has a firewall built in, but I
> can't find how to access it.
>
> Kind regards,
>
> Steven
>
>
>> Steven,
>>
>> Are you synchronizing by launching ActiveSync, or by
>> right-clicking on the "Pylon Sync App" in your system
>> tray? If ActiveSync was upgraded to 4.0 or later, you
>> will have to start synching using the "Pylon Sync App".
>> If you don't see it in your system tray (It looks like a
>> yellow "A" on a blue background), you may need to
>> reinstall Pylon. Be sure you record your license key from
>> the Pylon Configuration first.
>>
>> There have been reports that installing Office 2007 can
>> interfere with Pylon desktop, although we haven't been
>> able to reproduce it in house. Apparently Office upgrades
>> or otherwise alters ActiveSync such that your PDA is
>> treated as a new network connection, and the Windows
>> Firewall then blocks the synchronization. If you are
>> running a firewall, try disabling it temporarily. If you
>> are then able to synch, tell your IT department that the
>> PDA needs to be added to your trusted zone.
>>
>> If neither of these things work, search your hard drive
>> for the file "notes.ini". Make sure you include hidden
>> and system directories in your search. If you find more
>> than one, find the one that contains the lines:
>>
>> $PylonLog=<1 or 3>
>> $PylonLicense=<your license key>
>> $PylonCfg=pyloncfg.nsf
>> $PylonActionDefault=1111010 (or similar string)
>>
>> Copy these lines to each of the notes.ini files you find.
>>
>> Let us know how it goes.
>>
>> Mike Loop
>> Pylon Tech Support
>>
>>
>> Steven Bettens wrote:
>>> Hello,
>>>
>>> My laptop was recently upgraded by the IT department of
>>> my company (they upgraded Office, installed SecureClient
>>> , but didn't touch my Lotus Notes installation, they
>>> say). Since then, my PPC can no longer sync with Lotus
>>> Notes. Apparently, there is a problem to connect with
>>> Lotus Notes (see attached screenshot): the Pylon Conduit
>>> keeps on trying to connect to Lotus Notes, and I have to
>>> abort this process manually, because it never succeeds.
>>>
>>> Some info on my configuration:
>>> PPC: HP iPAQ hx2790
>>> Laptop: IBM ThinkPad R52, Windows XP Professional
>>> Service Pack 2
>>> Lotus Notes: 7.0.2
>>> Pylon Conduit: 5.4.1 Bld 138
>>>
>>> Please help me out on this, I haven't been able to sync
>>> since mid october 2007, and so my PPC is never in line
>>> with my office agenda...
>>>
>>> How can I provide more info to tackle this problem?
>>> What settings must I check?
>>>
>>> Thanks a lot for your assistance,
>>>
>>> Steven


Steven Bettens Posted on 2007-11-30 14:04:28.0Z
Sender: 477.47480060.1804289383@sybase.com
From: Steven Bettens
Newsgroups: ianywhere.public.general
Subject: Re: Pylon conduit cannot connect to Lotus Notes anymore
X-Mailer: WebNews to Mail Gateway v1.1t
Message-ID: <4750186c.5842.1681692777@sybase.com>
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Article PK: 4869

Hello Mike,

I am testing the Pylon conduit behavior together with the IT
department of my company. Can you inform me on what I have
to do to uninstall the conduit completely (= both on laptop
and on PPC)?

Is it sufficient to run the removal via the "Control Panel
--> Add or remove programs --> Pylon for Pocket PC,Desktop
Edition"?

Do I have to take additional actions: remove registry
entries, delete DLLs, delete directories, take action on the
iPAQ, ....

Thanks for the info,

Steven

> Steven,
>
> I am not familiar with either of the security products you
> mention. These days, virus checkers tend to expand their
> scope to include port blocking, application suppression,
> etc., so either of these could be the cause, especially
> the SecureClient, since it has been upgraded. Can IT help
> you to temporarily disable these? If not, can they check
> the logs?
>
> Have you tried reinstalling since the upgrade? If
> ActiveSync was upgraded, then its conduits may have been
> re-enabled, effectively disabling Pylon.
>
> Finally, could you open a command prompt and run the
> following:
>
> ipconfig /all >ipc.txt
>
> Please post the resulting file.
>
>
> Regards,
>
> Mike Loop
> Pylon Tech Support
>
> Steven Bettens wrote:
> > Hello Mike,
> >
> > thanks for your quick feedback. I did some checking on
> > the ideas you mentioned below:
> >
> > I use ActiveSync 4.5.0 (Build 5096), and indeed, I sync
> > via the Pylon Sync application (right click and select
> > 'Synchronize'). Before the upgrade to Office 2007, I
> > used to work the same way.
> >
> > My windows firewall has always been switched off, so I
> > suppose it cannot block the synchronisation. Anyhow,
> > when I go into the Windows Firewall settings, I see the
> > information that I've shown in the document attached. I
> > also added the content of the 'Exceptions' tab. You can
> > see that ActiveSync is really in the exceptions list.
> >
> > I saw your remark on the notes.ini file in another
> > posting in this group, so I already checked this before.
> > The lines you mention are really there.
> >
> > In our company, we use Check Point VPN-1 SecureClient to
> > connect when we are remote at a customer's.
> > We also use Trend Micro Officescan as a virus scanner.
> >
> > Can any of these two products cause the problem? I seem
> > to remember that SecureClient has a firewall built in,
> > but I can't find how to access it.
> >
> > Kind regards,
> >
> > Steven
> >
> >
> >> Steven,
> >>
> >> Are you synchronizing by launching ActiveSync, or by
> >> right-clicking on the "Pylon Sync App" in your system
> >> tray? If ActiveSync was upgraded to 4.0 or later, you
> >> will have to start synching using the "Pylon Sync
> App". >> If you don't see it in your system tray (It looks
> like a >> yellow "A" on a blue background), you may need
> to >> reinstall Pylon. Be sure you record your license
> key from >> the Pylon Configuration first.
> >>
> >> There have been reports that installing Office 2007 can
> >> interfere with Pylon desktop, although we haven't been
> >> able to reproduce it in house. Apparently Office
> upgrades >> or otherwise alters ActiveSync such that your
> PDA is >> treated as a new network connection, and the
> Windows >> Firewall then blocks the synchronization. If
> you are >> running a firewall, try disabling it
> temporarily. If you >> are then able to synch, tell your
> IT department that the >> PDA needs to be added to your
> trusted zone. >>
> >> If neither of these things work, search your hard drive
> >> for the file "notes.ini". Make sure you include hidden
> >> and system directories in your search. If you find
> more >> than one, find the one that contains the lines:
> >>
> >> $PylonLog=<1 or 3>
> >> $PylonLicense=<your license key>
> >> $PylonCfg=pyloncfg.nsf
> >> $PylonActionDefault=1111010 (or similar string)
> >>
> >> Copy these lines to each of the notes.ini files you
> find. >>
> >> Let us know how it goes.
> >>
> >> Mike Loop
> >> Pylon Tech Support
> >>
> >>
> >> Steven Bettens wrote:
> >>> Hello,
> >>>
> >>> My laptop was recently upgraded by the IT department
> of >>> my company (they upgraded Office, installed
> SecureClient >>> , but didn't touch my Lotus Notes
> installation, they >>> say). Since then, my PPC can no
> longer sync with Lotus >>> Notes. Apparently, there is a
> problem to connect with >>> Lotus Notes (see attached
> screenshot): the Pylon Conduit >>> keeps on trying to
> connect to Lotus Notes, and I have to >>> abort this
> process manually, because it never succeeds. >>>
> >>> Some info on my configuration:
> >>> PPC: HP iPAQ hx2790
> >>> Laptop: IBM ThinkPad R52, Windows XP Professional
> >>> Service Pack 2
> >>> Lotus Notes: 7.0.2
> >>> Pylon Conduit: 5.4.1 Bld 138
> >>>
> >>> Please help me out on this, I haven't been able to
> sync >>> since mid october 2007, and so my PPC is never in
> line >>> with my office agenda...
> >>>
> >>> How can I provide more info to tackle this problem?
> >>> What settings must I check?
> >>>
> >>> Thanks a lot for your assistance,
> >>>
> >>> Steven


Mike Loop Posted on 2007-11-30 20:10:52.0Z
From: Mike Loop <mloop@spambad.sybase.com>
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Subject: Re: Pylon conduit cannot connect to Lotus Notes anymore
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Article PK: 4870

Steven,

On Windows Mobile/Pocket PC, Pylon installs a listener on the PDA as
well as installing a conduit on the PC. Generally speaking, using the
Add/Remove Programs Control Panel on the PC and System > Remove Programs
on the PDA will do a good job of removing the program. The main
weakness with this is that installing Pylon causes conflicting conduits,
Outlook Inbox, for example, to be disabled, and uninstalling does not
re-enable them. You can correct this either by uninstalling and
reinstalling ActiveSync, or by opening the file
"C:\Windows\pyloninst.log" and examining the registry changes at the
bottom.

If you want to do a complete job of cleaning up, you could open the
registry and make sure that the key
HKEY_LOCAL_MACHINE\SOFTWARE\iAnywhere\Pylon for Pocket PC, Desktop
Edition is deleted. Your Notes\Data directory will probably still have
databases called pyloncfg.nsf and pylonlog.nsf, which can be deleted
(unless you want to re-use any custom settings). You can also delete the
directory Notes\Data\Pylon, either under Program Files or Documents and
Settings, depending on how Lotus Notes is installed. Many of these
directories and files will be left behind, because uninstallers tend to
avoid deleting files that have been modified by the user, including
logs. However, none of these additional steps should be necessary just
to stop the program from running, and to allow a reinstall.

I hope this helps,

Mike Loop
Pylon Tech Support

Steven Bettens wrote:
> Hello Mike,
>
> I am testing the Pylon conduit behavior together with the IT
> department of my company. Can you inform me on what I have
> to do to uninstall the conduit completely (= both on laptop
> and on PPC)?
>
> Is it sufficient to run the removal via the "Control Panel
> --> Add or remove programs --> Pylon for Pocket PC,Desktop
> Edition"?
>
> Do I have to take additional actions: remove registry
> entries, delete DLLs, delete directories, take action on the
> iPAQ, ....
>
> Thanks for the info,
>
> Steven
>
>> Steven,
>>
>> I am not familiar with either of the security products you
>> mention. These days, virus checkers tend to expand their
>> scope to include port blocking, application suppression,
>> etc., so either of these could be the cause, especially
>> the SecureClient, since it has been upgraded. Can IT help
>> you to temporarily disable these? If not, can they check
>> the logs?
>>
>> Have you tried reinstalling since the upgrade? If
>> ActiveSync was upgraded, then its conduits may have been
>> re-enabled, effectively disabling Pylon.
>>
>> Finally, could you open a command prompt and run the
>> following:
>>
>> ipconfig /all >ipc.txt
>>
>> Please post the resulting file.
>>
>>
>> Regards,
>>
>> Mike Loop
>> Pylon Tech Support
>>
>> Steven Bettens wrote:
>>> Hello Mike,
>>>
>>> thanks for your quick feedback. I did some checking on
>>> the ideas you mentioned below:
>>>
>>> I use ActiveSync 4.5.0 (Build 5096), and indeed, I sync
>>> via the Pylon Sync application (right click and select
>>> 'Synchronize'). Before the upgrade to Office 2007, I
>>> used to work the same way.
>>>
>>> My windows firewall has always been switched off, so I
>>> suppose it cannot block the synchronisation. Anyhow,
>>> when I go into the Windows Firewall settings, I see the
>>> information that I've shown in the document attached. I
>>> also added the content of the 'Exceptions' tab. You can
>>> see that ActiveSync is really in the exceptions list.
>>>
>>> I saw your remark on the notes.ini file in another
>>> posting in this group, so I already checked this before.
>>> The lines you mention are really there.
>>>
>>> In our company, we use Check Point VPN-1 SecureClient to
>>> connect when we are remote at a customer's.
>>> We also use Trend Micro Officescan as a virus scanner.
>>>
>>> Can any of these two products cause the problem? I seem
>>> to remember that SecureClient has a firewall built in,
>>> but I can't find how to access it.
>>>
>>> Kind regards,
>>>
>>> Steven
>>>
>>>
>>>> Steven,
>>>>
>>>> Are you synchronizing by launching ActiveSync, or by
>>>> right-clicking on the "Pylon Sync App" in your system
>>>> tray? If ActiveSync was upgraded to 4.0 or later, you
>>>> will have to start synching using the "Pylon Sync
>> App". >> If you don't see it in your system tray (It looks
>> like a >> yellow "A" on a blue background), you may need
>> to >> reinstall Pylon. Be sure you record your license
>> key from >> the Pylon Configuration first.
>>>> There have been reports that installing Office 2007 can
>>>> interfere with Pylon desktop, although we haven't been
>>>> able to reproduce it in house. Apparently Office
>> upgrades >> or otherwise alters ActiveSync such that your
>> PDA is >> treated as a new network connection, and the
>> Windows >> Firewall then blocks the synchronization. If
>> you are >> running a firewall, try disabling it
>> temporarily. If you >> are then able to synch, tell your
>> IT department that the >> PDA needs to be added to your
>> trusted zone. >>
>>>> If neither of these things work, search your hard drive
>>>> for the file "notes.ini". Make sure you include hidden
>>>> and system directories in your search. If you find
>> more >> than one, find the one that contains the lines:
>>>> $PylonLog=<1 or 3>
>>>> $PylonLicense=<your license key>
>>>> $PylonCfg=pyloncfg.nsf
>>>> $PylonActionDefault=1111010 (or similar string)
>>>>
>>>> Copy these lines to each of the notes.ini files you
>> find. >>
>>>> Let us know how it goes.
>>>>
>>>> Mike Loop
>>>> Pylon Tech Support
>>>>
>>>>
>>>> Steven Bettens wrote:
>>>>> Hello,
>>>>>
>>>>> My laptop was recently upgraded by the IT department
>> of >>> my company (they upgraded Office, installed
>> SecureClient >>> , but didn't touch my Lotus Notes
>> installation, they >>> say). Since then, my PPC can no
>> longer sync with Lotus >>> Notes. Apparently, there is a
>> problem to connect with >>> Lotus Notes (see attached
>> screenshot): the Pylon Conduit >>> keeps on trying to
>> connect to Lotus Notes, and I have to >>> abort this
>> process manually, because it never succeeds. >>>
>>>>> Some info on my configuration:
>>>>> PPC: HP iPAQ hx2790
>>>>> Laptop: IBM ThinkPad R52, Windows XP Professional
>>>>> Service Pack 2
>>>>> Lotus Notes: 7.0.2
>>>>> Pylon Conduit: 5.4.1 Bld 138
>>>>>
>>>>> Please help me out on this, I haven't been able to
>> sync >>> since mid october 2007, and so my PPC is never in
>> line >>> with my office agenda...
>>>>> How can I provide more info to tackle this problem?
>>>>> What settings must I check?
>>>>>
>>>>> Thanks a lot for your assistance,
>>>>>
>>>>> Steven