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Problem with Live Support for Manage Anywhere 7.5

2 posts in General Discussion Last posting was on 2008-03-14 18:38:25.0Z
Justin Wong Posted on 2008-03-12 19:07:23.0Z
From: "Justin Wong" <justin.wong@sybase.com>
Newsgroups: ianywhere.public.general
Subject: Problem with Live Support for Manage Anywhere 7.5
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Date: 12 Mar 2008 11:07:23 -0800
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Hi everyone,

I seem to have encountered a weird problem with Live Support. After a Live
Support session has been established, I get a distorted view of the target
machine where the image is slanted to one side. I am currently doing a test
with Manage Anywhere and was hoping to find a solution before I do an
implementaton at a customer's location next Monday. I also have another
possibly stupid question. Where can I find the setup files for the Remote
Administration Console for MAS 7.5? I can't seem to locate the files in the
distribution files from SFDC. Thanks.


Raymond Kwong Posted on 2008-03-14 18:38:25.0Z
From: Raymond Kwong <raymond.kwong@sybase.com>
Newsgroups: ianywhere.public.general
Subject: Re: Problem with Live Support for Manage Anywhere 7.5
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Justin,

There's an internal newsgroup for Manage Anywhere. *.public.*
newsgroups are for external customers. I'll follow up with you
internally.

On 12 Mar 2008 11:07:23 -0800, "Justin Wong" <justin.wong@sybase.com>

wrote:

>Hi everyone,
>
>I seem to have encountered a weird problem with Live Support. After a Live
>Support session has been established, I get a distorted view of the target
>machine where the image is slanted to one side. I am currently doing a test
>with Manage Anywhere and was hoping to find a solution before I do an
>implementaton at a customer's location next Monday. I also have another
>possibly stupid question. Where can I find the setup files for the Remote
>Administration Console for MAS 7.5? I can't seem to locate the files in the
>distribution files from SFDC. Thanks.
>