Welcome to the public version of the Sybase iAnywhere - RemoteWare - General

We hope you will find this forum a useful place to exchange information for
Sybase iAnywhere products, solutions and components that are not explicitly
covered by other forums prefixed with "sybase.public" or "ianywhere.public".

This newsgroup service was established by Sybase as a vehicle for users to
help each other and exchange problems, solutions, information, and ideas.

Sybase iAnywhere Technical Advisors (TA's) as well as other staff assist on
the newsgroup as time permits. Also, Sybase has selected a technically
astute group of newsgroup members (Team Sybase) to offer assistance to other
Sybase newsgroup members.

To ensure that we all receive the greatest benefit from this forum, we have
a few guidelines concerning its use:

1. Don't hesitate to ask simple questions. People get a sense of
accomplishment when they can answer them.

2. Some people practice Cyberspace Triage:
a. There's too much to read so they make snap decisions about what to
skip. These busy people are sometimes the ones you WANT to read your
questions, so govern yourself accordingly.
b. Put separate questions in separate messages. Some people skip messages
with more than one question.
c. Use meaningful Subject headers, not vague descriptions such as "Help!"
or "Urgent!". Some people only read messages with subjects that interest
them, and meaningful subjects also help folks who are browsing the
d. Start each message with "How do I [do some specific task or solve some
specific problem]?". Some people skip messages that don't start with a
question. Put supporting information AFTER the initial question.
e. Be patient. If you do not receive an answer within 48 hours, please try
rewording your question and then posting it again, or try posting it on a
different newsgroup. Keep this thought in mind: Very busy people in very
busy newsgroups sometimes don't read any messages that already have replies.
They figure the question's already been answered. If you don't get a helpful
reply within 48 hours, try posting it again.
f. Don not create a reply to a question unless you're fairly sure you know
the answer--unless, of course, no one else has replied for two days or more,
then feel free to take a guess. But if you immediately reply with a
content-free message, you may create a victim of Cyberspace Triage!

3. If you have sample code, don't edit it, just copy and paste the real
thing. When you edit or re-type code, two bad things can happen:
a. You might introduce new errors that will confuse the reader
b. You might remove the real problem without knowing it. However,
everything you post to these newsgroups will be available for the whole
world to read, forever, so be careful with secret stuff. Don't post
customer support ID's, passwords or even database server IP addresses.

4. If you are getting an error message, post the exact text of the message.
If you are getting a General Protection Fault or an Invalid Page Fault,
a. Include the module and address information
b. Leave out the Dr. Watson information unless someone asks for it
c. Tell us what you were doing when the error occurred.

5. Newsgroups and email work together:
a. If you are really happy with an answer, send a "Thank You" via email.
Please don't post "Thank You" messages in the newsgroup. The same applies to
personal messages: send them by email. Exception: Sometimes it's OK to post
a "Yes, it worked!" reply in the newsgroup. It may be helpful to others,
especially if there was some doubt in the original reply: "Try this, but I'm
not sure if it will help."
b. When posting a question in a newsgroup don't ask "Please reply by
c. Other people may benefit from the reply, and the public nature of
newsgroups is one of their main benefits.
d. Don't ask your original question by email either--same reason.

6. Post plain text messages only! Don't include HTML tags or strange MIME
types... if you can't type it in Notepad, don't post it. That's because many
people read your messages in ASCII text format and the other stuff gets in
the way. Also, please don't use signature files.

7. Do not attach any documents or files: no EXE files, no Word documents, no
UUENCODED text. And don't open or execute any attachments to other peoples'
messages. Viruses and worms lurk there!

8. Do not post the same question in more than one newsgroup at once.

9. Never post advertisements in technical newsgroups. The system operators
reserve the right to remove all inappropriate messages.

10. Please do NOT use profanity, obscenities or racist remarks.

11. Please use your real name, not an alias. If you want to avoid having
your email address added to spam lists, just code it like
NOSPAM_user@sybase.com in the Free Agent options. That way automated
newsgroup crawlers will pick up an invalid address but real human beings can
still figure out how to send you email.

12. Use http://frontline.sybase.com/support to search for documentation,
etc. (This site requires registration and is for maintenance paying
customers only)
a. If you want to report a bug, have an urgent issue, or do not want to
wait for answer, please e-mail or phone Sybase iAnywhere RemoteWare
Support directly:
i. North America = RWSupport@Sybase.com or call 1-800-669-1211
ii. EMEA = EMEA-RWSupport@Sybase.com or call +44 (0) 1628 50 5321

b. You may open a new support case online by using CaseXpress @

13. When replying to a message, don't quote the entire contents of the
original message. Just include enough to let the reader know what you're
replying to. Put your reply ahead of the quoted stuff. That way, people
don't have to scroll down to see new material.

14. Please be polite. Don't get carried away criticizing the products, or
other newsgroup members.

Your Newsgroup Moderator,
Chris Heeter
Online Support - Frontline Solutions
Sybase iAnywhere