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iPhone app closes after 5 seconds

2 posts in Trial Discussion Last posting was on 2009-03-26 22:34:54.0Z
Matt N. Posted on 2009-03-19 10:14:24.0Z
Sender: 3d42.49c21ac3.1804289383@sybase.com
From: Matt N.
Newsgroups: ianywhere.public.secureemail.trial
Subject: iPhone app closes after 5 seconds
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NNTP-Posting-Host: 10.22.241.41
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I am able to initially launch the application and use it for
quite some time after first registration, but subsequent
times the application will stay open just long enough for me
to put in the password if I am quick enough and see the main
screen before closing again. I am seeing the following
error message on the server.

Start date: 3/18/2009
Start time: 6:10:45 PM
End date:
End time:
Category: Mobile Office
Status: Error
Computer: ianywhereServer
User ID: username
Description:
AgentUpdateResults failed - ExecuteCommand, Com Error Code:
-2147217900, Com Error Desc: Error 7200: AQE Error: State
= HY000; NativeError = 7057; [Extended Systems][Advantage
SQL][ASA] Error 7057: The record update failed. The key
value produced from this record was not unique, and an index
for the current table has the UNIQUE property. The key
value supplied for SYNC_ID_MAP:B_IDX_UNIQUE is not unique.
INSERT INTO SYNC_ID_MAP
(SERVER_REC_UID,DEVICE_REC_UID,DEVICE_ID,DS_TYPE,SERVER_VER,DEVICE_VER)
VALUES
('ECDJEBEDEEDGDHDAEEDFEBDIDJECDHDXXXXXXXXXDHDDDFEDDADADIDADFEEECEB'
,'AAAAAAAA',15,0,-1972091261,0) - -1


Bryan Whitmarsh Posted on 2009-03-26 22:34:54.0Z
Sender: 6127.49cc023b.1804289383@sybase.com
From: Bryan Whitmarsh
Newsgroups: ianywhere.public.secureemail.trial
Subject: Re: iPhone app closes after 5 seconds
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Date: 26 Mar 2009 14:34:54 -0800
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Article PK: 19174

Are you using any other contact sync applications like
ActiveSync, iTunes, Yahoo, or Google, etc. These additional
sync programs use the same contacts store and can create the
issue you are seeing. To resolve please disable the
additional contacts sync application and re-register your
iPhone with Mobile Office.

Thanks.

> I am able to initially launch the application and use it
> for quite some time after first registration, but
> subsequent times the application will stay open just long
> enough for me to put in the password if I am quick enough
> and see the main screen before closing again. I am seeing
> the following error message on the server.
>
> Start date: 3/18/2009
> Start time: 6:10:45 PM
> End date:
> End time:
> Category: Mobile Office
> Status: Error
> Computer: ianywhereServer
> User ID: username
> Description:
> AgentUpdateResults failed - ExecuteCommand, Com Error
> Code: -2147217900, Com Error Desc: Error 7200: AQE
> Error: State = HY000; NativeError = 7057; [Extended
> Systems][Advantage SQL][ASA] Error 7057: The record
> update failed. The key value produced from this record
> was not unique, and an index for the current table has the
> UNIQUE property. The key value supplied for
> SYNC_ID_MAP:B_IDX_UNIQUE is not unique. INSERT INTO
> SYNC_ID_MAP (SERVER_REC_UID,DEVICE_REC_UID,DEVICE_ID
> ,DS_TYPE,SERVER_VER,DEVICE_VER) VALUES
> ('ECDJEBEDEEDGDHDAEEDFEBDIDJECDHDXXXXXXXXXDHDDDFEDDADADIDA
> DFEEECEB' ,'AAAAAAAA',15,0,-1972091261,0) - -1