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Powerbuilder 9.0.1 Build 7509 Error "Sybase, Inc. Product file has encountered an error and needs to close. We are sorry for the inconvenience

2 posts in Objects Last posting was on 2012-05-22 04:04:56.0Z
rivermitch Posted on 2009-03-30 15:33:46.0Z
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Subject: Powerbuilder 9.0.1 Build 7509 Error "Sybase, Inc. Product file has encountered an error and needs to close. We are sorry for the inconvenience
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We are receiving this error in multilple locations in our application. Most of the time the module name is ntdll.dll, but not all the time. The exception code is c0000005.  This looks like a memory leak to me. I was looking at site http://www.sybase.com/detail?id=1027319 on Easerver / powerbuilder memory tuning and trouble shooting. I changed some of the environment variables but wasn't able to get the heap logs. Does anyone have any examples for this or have any other suggestions?

Exception code: C0000005 ACCESS_VIOLATION
Fault address:  7C9122BA 01:000112BA C:\WINDOWS\system32\ntdll.dll

EAX:00000380  EBX:00000082  ECX:0000037F  EDX:50545448
ESI:00140178  EDI:06920000
CS:EIP:001B:7C9122BA
SS:ESP:0023:0012F358  EBP:0012F364
DS:0023  ES:0023  FS:003B  GS:0000
Flags:00010287

Address   Frame     Logical address
7C9122BA  0012F364  0001:000112BA   C:\WINDOWS\system32\ntdll.dll
7C912237  0012F594  0001:00011237   C:\WINDOWS\system32\ntdll.dll
7C8099DF  0012F5E0  0001:000089DF   C:\WINDOWS\system32\kernel32.dll
771D8336  0012F5F8  0001:00027336   C:\WINDOWS\system32\WININET.dll
771D8898  0012F934  0001:00027898   C:\WINDOWS\system32\WININET.dll
771D87D0  0012F940  0001:000277D0   C:\WINDOWS\system32\WININET.dll
771BCABC  0012F958  0001:0000BABC   C:\WINDOWS\system32\WININET.dll
771BCA6A  0012F970  0001:0000BA6A   C:\WINDOWS\system32\WININET.dll
771D8773  0012F980  0001:00027773   C:\WINDOWS\system32\WININET.dll
771D871B  0012F994  0001:0002771B   C:\WINDOWS\system32\WININET.dll
771D86EF  0012F9A0  0001:000276EF   C:\WINDOWS\system32\WININET.dll
771BCABC  0012F9B8  0001:0000BABC   C:\WINDOWS\system32\WININET.dll
771BCA6A  0012F9D0  0001:0000BA6A   C:\WINDOWS\system32\WININET.dll
771D8B29  0012F9F8  0001:00027B29   C:\WINDOWS\system32\WININET.dll
7E1FBB72  0012FA24  0001:0001AB72   C:\WINDOWS\system32\urlmon.dll
7E1FB754  0012FA38  0001:0001A754   C:\WINDOWS\system32\urlmon.dll
7E1FB728  0012FA50  0001:0001A728   C:\WINDOWS\system32\urlmon.dll
7E1FCA48  0012FA68  0001:0001BA48   C:\WINDOWS\system32\urlmon.dll
7E1FCA25  0012FA80  0001:0001BA25   C:\WINDOWS\system32\urlmon.dll
7E1F35D3  0012FBE8  0001:000125D3   C:\WINDOWS\system32\urlmon.dll
7E1F3524  0012FC08  0001:00012524   C:\WINDOWS\system32\urlmon.dll
7E1EE30B  0012FC30  0001:0000D30B   C:\WINDOWS\system32\urlmon.dll
7E1EE181  0012FC5C  0001:0000D181   C:\WINDOWS\system32\urlmon.dll
7E1EE468  0012FC7C  0001:0000D468   C:\WINDOWS\system32\urlmon.dll
7E1F97B4  0012FCB4  0001:000187B4   C:\WINDOWS\system32\urlmon.dll
7E418734  0012FCE0  0001:00007734   C:\WINDOWS\system32\USER32.dll
7E418816  0012FD48  0001:00007816   C:\WINDOWS\system32\USER32.dll
7E4189CD  0012FDA8  0001:000079CD   C:\WINDOWS\system32\USER32.dll
7E4196C7  0012FDB8  0001:000086C7   C:\WINDOWS\system32\USER32.dll
10BF66D8  0012FE58  0001:000F56D8   C:\pbapp\PBVM90.dll
10C69CE0  00BB7698  0001:00168CE0   C:\pbapp\PBVM90.dll

Thanks,
Mitch


&#3620;&#3620;&#3620; Posted on 2012-05-22 04:04:56.0Z
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Subject: Re: Powerbuilder 9.0.1 Build 7509 Error "Sybase, Inc. Product file has encountered an error and needs to close. We are sorry for the inconvenience
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> We are receiving this error in multilple locations in our
> application. Most of the time the module name is
> ntdll.dll, but not all the time. The exception code is
> c0000005. This looks like a memory leak to me. I was
> looking at site http://www.sybase.com/detail?id=1027319 on
> Easerver / powerbuilder memory tuning and trouble
> shooting. I changed some of the environment variables but
> wasn't able to get the heap logs. Does anyone have any
> examples for this or have any other suggestions?
>
> Exception code: C0000005 ACCESS_VIOLATION
> Fault address: 7C9122BA 01:000112BA
> C:\WINDOWS\system32\ntdll.dll
>
> EAX:00000380 EBX:00000082 ECX:0000037F EDX:50545448
> ESI:00140178 EDI:06920000
> CS:EIP:001B:7C9122BA
> SS:ESP:0023:0012F358 EBP:0012F364
> DS:0023 ES:0023 FS:003B GS:0000
> Flags:00010287
>
> Address Frame Logical address
> 7C9122BA 0012F364 0001:000112BA
> C:\WINDOWS\system32\ntdll.dll 7C912237 0012F594
> 0001:00011237 C:\WINDOWS\system32\ntdll.dll 7C8099DF
> 0012F5E0 0001:000089DF C:\WINDOWS\system32\kernel32.dll
> 771D8336 0012F5F8 0001:00027336
> C:\WINDOWS\system32\WININET.dll 771D8898 0012F934
> 0001:00027898 C:\WINDOWS\system32\WININET.dll 771D87D0
> 0012F940 0001:000277D0 C:\WINDOWS\system32\WININET.dll
> 771BCABC 0012F958 0001:0000BABC
> C:\WINDOWS\system32\WININET.dll 771BCA6A 0012F970
> 0001:0000BA6A C:\WINDOWS\system32\WININET.dll 771D8773
> 0012F980 0001:00027773 C:\WINDOWS\system32\WININET.dll
> 771D871B 0012F994 0001:0002771B
> C:\WINDOWS\system32\WININET.dll 771D86EF 0012F9A0
> 0001:000276EF C:\WINDOWS\system32\WININET.dll 771BCABC
> 0012F9B8 0001:0000BABC C:\WINDOWS\system32\WININET.dll
> 771BCA6A 0012F9D0 0001:0000BA6A
> C:\WINDOWS\system32\WININET.dll 771D8B29 0012F9F8
> 0001:00027B29 C:\WINDOWS\system32\WININET.dll 7E1FBB72
> 0012FA24 0001:0001AB72 C:\WINDOWS\system32\urlmon.dll
> 7E1FB754 0012FA38 0001:0001A754
> C:\WINDOWS\system32\urlmon.dll 7E1FB728 0012FA50
> 0001:0001A728 C:\WINDOWS\system32\urlmon.dll 7E1FCA48
> 0012FA68 0001:0001BA48 C:\WINDOWS\system32\urlmon.dll
> 7E1FCA25 0012FA80 0001:0001BA25
> C:\WINDOWS\system32\urlmon.dll 7E1F35D3 0012FBE8
> 0001:000125D3 C:\WINDOWS\system32\urlmon.dll 7E1F3524
> 0012FC08 0001:00012524 C:\WINDOWS\system32\urlmon.dll
> 7E1EE30B 0012FC30 0001:0000D30B
> C:\WINDOWS\system32\urlmon.dll 7E1EE181 0012FC5C
> 0001:0000D181 C:\WINDOWS\system32\urlmon.dll 7E1EE468
> 0012FC7C 0001:0000D468 C:\WINDOWS\system32\urlmon.dll
> 7E1F97B4 0012FCB4 0001:000187B4
> C:\WINDOWS\system32\urlmon.dll 7E418734 0012FCE0
> 0001:00007734 C:\WINDOWS\system32\USER32.dll 7E418816
> 0012FD48 0001:00007816 C:\WINDOWS\system32\USER32.dll
> 7E4189CD 0012FDA8 0001:000079CD
> C:\WINDOWS\system32\USER32.dll 7E4196C7 0012FDB8
> 0001:000086C7 C:\WINDOWS\system32\USER32.dll 10BF66D8
> 0012FE58 0001:000F56D8 C:\pbapp\PBVM90.dll 10C69CE0
> 00BB7698 0001:00168CE0 C:\pbapp\PBVM90.dll
>
> Thanks,
> Mitch