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Mobile Office: Unable to register a user

2 posts in General Discussion Last posting was on 2009-04-15 19:21:38.0Z
Christian T. Posted on 2009-04-14 01:12:55.0Z
Sender: 12f1.49e3dcac.1804289383@sybase.com
From: Christian T.
Newsgroups: ianywhere.public.mobileoffice.general
Subject: Mobile Office: Unable to register a user
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Date: 13 Apr 2009 18:12:55 -0700
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Article PK: 9527

Hi! I'm having a hard time registering a user for Mobile
Office.
I'm using domino 8. The error message I got from Mobile
Office is 'Unable to register user <username>'. For the Log
viewer:
Event Type: ERROR
Error Code: 12011
Error Detail: Error opening datastore for dom_administrator
(Unable to open 'mail\domadmin' on server 'CN=domsrv/O=ssc'

Please try the connection again. If the problem persists,
contact your server administrator with the following
information:

Access denied error. (Error Code: -505))

and the error that I got from the domino side is
'Error connecting to server <server name>. The remote server
is not a known TCP/IP host. But I can send emails internally
only.'

Thanks!


Newbie Posted on 2009-04-15 19:21:38.0Z
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From: Newbie
Newsgroups: ianywhere.public.mobileoffice.general
Subject: Re: Mobile Office: Unable to register a user
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Date: 15 Apr 2009 12:21:38 -0700
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Article PK: 18157

I had the same issue make sure the domino server has access
to the other mail servers your Reply To account exists on.

> Hi! I'm having a hard time registering a user for Mobile
> Office.
> I'm using domino 8. The error message I got from Mobile
> Office is 'Unable to register user <username>'. For the
> Log viewer:
> Event Type: ERROR
> Error Code: 12011
> Error Detail: Error opening datastore for
> dom_administrator (Unable to open 'mail\domadmin' on
> server 'CN=domsrv/O=ssc'
>
> Please try the connection again. If the problem persists,
> contact your server administrator with the following
> information:
>
> Access denied error. (Error Code: -505))
>
> and the error that I got from the domino side is
> 'Error connecting to server <server name>. The remote
> server is not a known TCP/IP host. But I can send emails
> internally only.'
>
> Thanks!