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Unable to register user. unable to send activation email

14 posts in Trial Discussion Last posting was on 2009-08-20 18:11:06.0Z
Scott Saunders Posted on 2009-07-24 14:17:37.0Z
Sender: 6ccb.4a69c14b.1804289383@sybase.com
From: Scott Saunders
Newsgroups: ianywhere.public.secureemail.trial
Subject: Unable to register user. unable to send activation email
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Article PK: 19219

Hi there, we've now installed the iAnywhere demo on a Server
2003 box and the install went fine. When i try to register a
user though i get the message:-

Unable to register user <username>
Unable to send activation email

The account i'm running iAnywhere under has full exchange
administrator access, and i've added it in to the From: box
in the dialog box. Also, the server is sending the
activation email as our test user does receive it on their
PC.

Any ideas what i'm doing wrong? The server has full internet
access and the registration/activation to the demo proxy
server (obp24.obproxy.com) worked fine.

I can supply companyID and serial number if required.

Thanks

Scott


Grrrrrr Posted on 2009-07-24 14:55:44.0Z
Sender: 6ccb.4a69c14b.1804289383@sybase.com
From: Grrrrrr
Newsgroups: ianywhere.public.secureemail.trial
Subject: Re: Unable to register user. unable to send activation email
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Date: 24 Jul 2009 07:55:44 -0700
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Xref: forums-1-dub ianywhere.public.secureemail.trial:387
Article PK: 11110

UPDATE: I've now made the Sybase user account a local
administrator of the exchange server too, just in case, but
it makes no difference.

> Hi there, we've now installed the iAnywhere demo on a
> Server 2003 box and the install went fine. When i try to
> register a user though i get the message:-
>
> Unable to register user <username>
> Unable to send activation email
>
> The account i'm running iAnywhere under has full exchange
> administrator access, and i've added it in to the From:
> box in the dialog box. Also, the server is sending the
> activation email as our test user does receive it on their
> PC.
>
> Any ideas what i'm doing wrong? The server has full
> internet access and the registration/activation to the
> demo proxy server (obp24.obproxy.com) worked fine.
>
> I can supply companyID and serial number if required.
>
> Thanks
>
> Scott


Bryan Whitmarsh [Sybase] Posted on 2009-07-24 16:46:23.0Z
From: "Bryan Whitmarsh [Sybase]" <bryanw@sybase.com>
Newsgroups: ianywhere.public.secureemail.trial
References: <4a69c281.6de8.1681692777@sybase.com> <4a69cb70.7554.1681692777@sybase.com>
Subject: Re: Unable to register user. unable to send activation email
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Date: 24 Jul 2009 09:46:23 -0700
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Article PK: 11112

This happens when the "Email From" field doesn't have a valid exchange user
to send the registration email from. Play around with different usernames
until you get an account that can send the registration email.

<Grrrrrr> wrote in message news:4a69cb70.7554.1681692777@sybase.com...
>
> UPDATE: I've now made the Sybase user account a local
> administrator of the exchange server too, just in case, but
> it makes no difference.
>
>
>> Hi there, we've now installed the iAnywhere demo on a
>> Server 2003 box and the install went fine. When i try to
>> register a user though i get the message:-
>>
>> Unable to register user <username>
>> Unable to send activation email
>>
>> The account i'm running iAnywhere under has full exchange
>> administrator access, and i've added it in to the From:
>> box in the dialog box. Also, the server is sending the
>> activation email as our test user does receive it on their
>> PC.
>>
>> Any ideas what i'm doing wrong? The server has full
>> internet access and the registration/activation to the
>> demo proxy server (obp24.obproxy.com) worked fine.
>>
>> I can supply companyID and serial number if required.
>>
>> Thanks
>>
>> Scott


Bryan Whitmarsh [Sybase] Posted on 2009-07-29 16:48:27.0Z
From: "Bryan Whitmarsh [Sybase]" <bryanw@sybase.com>
Newsgroups: ianywhere.public.secureemail.trial
References: <4a69e55f$3@forums-3-dub.sybase.com> <4a6d82d7.4f8e.1681692777@sybase.com>
Subject: Re: Unable to register user. unable to send activation email
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Date: 29 Jul 2009 09:48:27 -0700
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Article PK: 19220

Are you sure that the Domino Server on your iAnywhere Mobile Office Server
has the rights to send email?

<Scott Saunders> wrote in message
news:4a6d82d7.4f8e.1681692777@sybase.com...
> Hi mate,
>
> Thanks for the response. I'm pretty sure the account i've
> entered in the "Email from" field is fine, as the email does
> get sent. But the error message still appears and the SMS
> doesnt arrive, so i can't activate the device.
>
> The account i used in the "email from" field is the same
> domain account iAnywhere is run under, and is a local admin
> of both the iAnywhere server and the exchange server. it's
> also an exchange admin, as well as having full "send as" and
> "receive as" permissions.
>
> cheers
>
> Scott
>
>
>
>
>> This happens when the "Email From" field doesn't have a
>> valid exchange user to send the registration email from.
>> Play around with different usernames until you get an
>> account that can send the registration email.
>>
>>
>> <Grrrrrr> wrote in message
>> news:4a69cb70.7554.1681692777@sybase.com... >
>> > UPDATE: I've now made the Sybase user account a local
>> > administrator of the exchange server too, just in case,
>> > but it makes no difference.
>> >
>> >
>> >> Hi there, we've now installed the iAnywhere demo on a
>> >> Server 2003 box and the install went fine. When i try
>> to >> register a user though i get the message:-
>> >>
>> >> Unable to register user <username>
>> >> Unable to send activation email
>> >>
>> >> The account i'm running iAnywhere under has full
>> exchange >> administrator access, and i've added it in to
>> the From: >> box in the dialog box. Also, the server is
>> sending the >> activation email as our test user does
>> receive it on their >> PC.
>> >>
>> >> Any ideas what i'm doing wrong? The server has full
>> >> internet access and the registration/activation to the
>> >> demo proxy server (obp24.obproxy.com) worked fine.
>> >>
>> >> I can supply companyID and serial number if required.
>> >>
>> >> Thanks
>> >>
>> >> Scott
>>
>>


Scott Saunders Posted on 2009-07-27 08:03:09.0Z
Sender: 6ccb.4a69c14b.1804289383@sybase.com
From: Scott Saunders
Newsgroups: ianywhere.public.secureemail.trial
Subject: Re: Unable to register user. unable to send activation email
X-Mailer: WebNews to Mail Gateway v1.1t
Message-ID: <4a6d5f3d.3414.1681692777@sybase.com>
References: <4a69e55f$3@forums-3-dub.sybase.com>
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Date: 27 Jul 2009 01:03:09 -0700
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Xref: forums-1-dub ianywhere.public.secureemail.trial:389
Article PK: 19222

Hi mate,

Thanks for the response. I'm pretty sure the account i've
entered in the "Email from" field is fine, as the email does
get sent. But the error message still appears and the SMS
doesnt arrive, so i can't activate the device.

The account i used in the "email from" field is the same
domain account iAnywhere is run under, and is a local admin
of both the iAnywhere server and the exchange server. it's
also an exchange admin, as well as having full "send as" and
"receive as" permissions.

cheers

Scott

> This happens when the "Email From" field doesn't have a
> valid exchange user to send the registration email from.
> Play around with different usernames until you get an
> account that can send the registration email.
>
>
> <Grrrrrr> wrote in message
> news:4a69cb70.7554.1681692777@sybase.com... >
> > UPDATE: I've now made the Sybase user account a local
> > administrator of the exchange server too, just in case,
> > but it makes no difference.
> >
> >
> >> Hi there, we've now installed the iAnywhere demo on a
> >> Server 2003 box and the install went fine. When i try
> to >> register a user though i get the message:-
> >>
> >> Unable to register user <username>
> >> Unable to send activation email
> >>
> >> The account i'm running iAnywhere under has full
> exchange >> administrator access, and i've added it in to
> the From: >> box in the dialog box. Also, the server is
> sending the >> activation email as our test user does
> receive it on their >> PC.
> >>
> >> Any ideas what i'm doing wrong? The server has full
> >> internet access and the registration/activation to the
> >> demo proxy server (obp24.obproxy.com) worked fine.
> >>
> >> I can supply companyID and serial number if required.
> >>
> >> Thanks
> >>
> >> Scott
>
>