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IMPORTANT: Apple Push Notification Service Configuration

5 posts in Mobile Office 5.7 Beta Last posting was on 2009-09-16 21:40:05.0Z
Diane Amdor Posted on 2009-09-08 21:18:46.0Z
From: "Diane Amdor" <dianea@sybase.com>
Newsgroups: ianywhere.public.mobileoffice57.beta
Subject: IMPORTANT: Apple Push Notification Service Configuration
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Article PK: 9751

Apple Push Notification Service Configuration

The iAnywhere Mobile Office server is configured by default to connect to
the Apple Push Notification Service (APNS) on startup to provide push
notifications for iPhone devices. It is a requirement from Apple that this
communication occurs over TCP ports 2195 and 2196. Therefore, for this
functionality to operate, outbound TCP ports 2195 and 2196 must be opened
from the iAnywhere Mobile Office server to Apple's servers.

You may disable the connection to the Apple Push Notification Service by
editing the file \Program Files\iAnywhere Mobile
Office\Bin\NotificationProviders.xml. Remove or comment out the entire
section starting at

<Provider EventType="APNS" PreventDuplicates="true">

...

</Provider>

Changes to the \Program Files\iAnywhere Mobile
Office\Bin\NotificationProviders.xml file requires a restart of the
iAnywhere Mobile Office software to be applied.

To enable Apple Push Notifications for iPhone users, the setting must be
enabled for the user's device. See <link to Editing Settings page> for more
information with editing device settings.


Melkon Torosyan Posted on 2009-09-14 10:56:16.0Z
From: "Melkon Torosyan" <m.torosyan@comdirect.ch>
Newsgroups: ianywhere.public.mobileoffice57.beta
References: <4aa6ca36$1@forums-1-dub>
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Subject: Re: IMPORTANT: Apple Push Notification Service Configuration
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Hello Diane,

Are there also a list of IP Adresses to this APNS? I think opening the ports
generally could be a problem in a enterprise envirenment, but to defined IP
adresses may not!

Thanks Melkon

"Diane Amdor" <dianea@sybase.com> wrote in message
news:4aa6ca36$1@forums-1-dub...
> Apple Push Notification Service Configuration
>
> The iAnywhere Mobile Office server is configured by default to connect to
> the Apple Push Notification Service (APNS) on startup to provide push
> notifications for iPhone devices. It is a requirement from Apple that
> this communication occurs over TCP ports 2195 and 2196. Therefore, for
> this functionality to operate, outbound TCP ports 2195 and 2196 must be
> opened from the iAnywhere Mobile Office server to Apple's servers.
>
> You may disable the connection to the Apple Push Notification Service by
> editing the file \Program Files\iAnywhere Mobile
> Office\Bin\NotificationProviders.xml. Remove or comment out the entire
> section starting at
>
> <Provider EventType="APNS" PreventDuplicates="true">
>
> ...
>
> </Provider>
>
> Changes to the \Program Files\iAnywhere Mobile
> Office\Bin\NotificationProviders.xml file requires a restart of the
> iAnywhere Mobile Office software to be applied.
>
> To enable Apple Push Notifications for iPhone users, the setting must be
> enabled for the user's device. See <link to Editing Settings page> for
> more information with editing device settings.
>
>


Diane Amdor Posted on 2009-09-14 16:47:07.0Z
From: "Diane Amdor" <dianea@sybase.com>
Newsgroups: ianywhere.public.mobileoffice57.beta
References: <4aa6ca36$1@forums-1-dub> <4aae2150@forums-1-dub>
Subject: Re: IMPORTANT: Apple Push Notification Service Configuration
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Hello Melkon,

From the Apple Docs:
You access the sandbox environment at gateway.sandbox.push.apple.com, port
2195.
You access the production environment at gateway.push.apple.com, port 2195.
You access the production feedback service via feedback.push.apple.com, port
2196;
you access the sandbox feedback service via feedback.sandbox.push.apple.com,
port 2196.

If you do not ever intend (or are unable ) to use the sandbox environment
(because the client needs to be signed with a different cert?), then only
the production IP/Ports need to be opened.

This page states the URLs for the production and sandbox Apple servers.

http://developer.apple.com/IPhone/library/documentation/NetworkingInternet/Conceptual/RemoteNotificationsPG//CommunicatingWIthAPS/CommunicatingWIthAPS.html#//apple_ref/doc/uid/TP40008194-CH101-SW1

For partners/customers, they can pretty much ignore everything on that page
except the URL and ports required. We've done all the rest.

Regards,
Diane

"Melkon Torosyan" <m.torosyan@comdirect.ch> wrote in message
news:4aae2150@forums-1-dub...
> Hello Diane,
>
> Are there also a list of IP Adresses to this APNS? I think opening the
> ports generally could be a problem in a enterprise envirenment, but to
> defined IP adresses may not!
>
> Thanks Melkon
>
>
> "Diane Amdor" <dianea@sybase.com> wrote in message
> news:4aa6ca36$1@forums-1-dub...
>> Apple Push Notification Service Configuration
>>
>> The iAnywhere Mobile Office server is configured by default to connect to
>> the Apple Push Notification Service (APNS) on startup to provide push
>> notifications for iPhone devices. It is a requirement from Apple that
>> this communication occurs over TCP ports 2195 and 2196. Therefore, for
>> this functionality to operate, outbound TCP ports 2195 and 2196 must be
>> opened from the iAnywhere Mobile Office server to Apple's servers.
>>
>> You may disable the connection to the Apple Push Notification Service by
>> editing the file \Program Files\iAnywhere Mobile
>> Office\Bin\NotificationProviders.xml. Remove or comment out the entire
>> section starting at
>>
>> <Provider EventType="APNS" PreventDuplicates="true">
>>
>> ...
>>
>> </Provider>
>>
>> Changes to the \Program Files\iAnywhere Mobile
>> Office\Bin\NotificationProviders.xml file requires a restart of the
>> iAnywhere Mobile Office software to be applied.
>>
>> To enable Apple Push Notifications for iPhone users, the setting must be
>> enabled for the user's device. See <link to Editing Settings page> for
>> more information with editing device settings.
>>
>>
>


Pavel Silhan Posted on 2009-09-16 17:41:06.0Z
Message-ID: <4AB1232B.1010101@mckinsey.com>
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Newsgroups: ianywhere.public.mobileoffice57.beta
To: Diane Amdor <dianea@sybase.com>
Subject: Re: IMPORTANT: Apple Push Notification Service Configuration
References: <4aa6ca36$1@forums-1-dub>
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Article PK: 18079

Do I understand correctly that this ports should be open from
MobileOffice server and not from DMZ Proxy? In case it's not open
shouldn't I see an error message in the log?

Diane Amdor wrote:
> Apple Push Notification Service Configuration
>
> The iAnywhere Mobile Office server is configured by default to connect to
> the Apple Push Notification Service (APNS) on startup to provide push
> notifications for iPhone devices. It is a requirement from Apple that this
> communication occurs over TCP ports 2195 and 2196. Therefore, for this
> functionality to operate, outbound TCP ports 2195 and 2196 must be opened
> from the iAnywhere Mobile Office server to Apple's servers.
>
> You may disable the connection to the Apple Push Notification Service by
> editing the file \Program Files\iAnywhere Mobile
> Office\Bin\NotificationProviders.xml. Remove or comment out the entire
> section starting at
>
> <Provider EventType="APNS" PreventDuplicates="true">
>
> ...
>
> </Provider>
>
> Changes to the \Program Files\iAnywhere Mobile
> Office\Bin\NotificationProviders.xml file requires a restart of the
> iAnywhere Mobile Office software to be applied.
>
> To enable Apple Push Notifications for iPhone users, the setting must be
> enabled for the user's device. See <link to Editing Settings page> for more
> information with editing device settings.
>
>


Diane Amdor Posted on 2009-09-16 21:40:05.0Z
From: "Diane Amdor" <dianea@sybase.com>
Newsgroups: ianywhere.public.mobileoffice57.beta
References: <4aa6ca36$1@forums-1-dub> <4AB1232B.1010101@mckinsey.com>
Subject: Re: IMPORTANT: Apple Push Notification Service Configuration
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Date: 16 Sep 2009 14:40:05 -0700
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Article PK: 9771

Hello Pavel,

You are correct that these ports should be open from the Mobile Office
server and not from DMZ Proxy.

Regarding error logs, there is nothing being logged in the OneBridge
LogViewer from teh APNSProvider. There is logging in the Trace file for
APNSProvider.

Another troubleshooting tip to see if the ports are opened is go to the
Mobile Office Server and open a command prompt. At the command prompt, type
"telnet gateway.push.apple.com 2195" without the quotes. If it connects, the
command prompt should go blank, otherwise it will print a message about
failing to connect or something like that.

Regards,
Diane Amdor
Mobile Office Program Manager

"Pavel Silhan" <pavel_silhan@mckinsey.com> wrote in message
news:4AB1232B.1010101@mckinsey.com...
> Do I understand correctly that this ports should be open from MobileOffice
> server and not from DMZ Proxy? In case it's not open shouldn't I see an
> error message in the log?
>
> Diane Amdor wrote:
>> Apple Push Notification Service Configuration
>>
>> The iAnywhere Mobile Office server is configured by default to connect to
>> the Apple Push Notification Service (APNS) on startup to provide push
>> notifications for iPhone devices. It is a requirement from Apple that
>> this communication occurs over TCP ports 2195 and 2196. Therefore, for
>> this functionality to operate, outbound TCP ports 2195 and 2196 must be
>> opened from the iAnywhere Mobile Office server to Apple's servers.
>>
>> You may disable the connection to the Apple Push Notification Service by
>> editing the file \Program Files\iAnywhere Mobile
>> Office\Bin\NotificationProviders.xml. Remove or comment out the entire
>> section starting at
>>
>> <Provider EventType="APNS" PreventDuplicates="true">
>>
>> ...
>>
>> </Provider>
>>
>> Changes to the \Program Files\iAnywhere Mobile
>> Office\Bin\NotificationProviders.xml file requires a restart of the
>> iAnywhere Mobile Office software to be applied.
>>
>> To enable Apple Push Notifications for iPhone users, the setting must be
>> enabled for the user's device. See <link to Editing Settings page> for
>> more information with editing device settings.
>>