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Proxy Error

2 posts in Trial Discussion Last posting was on 2009-09-24 17:04:11.0Z
Michael Smith Posted on 2009-09-23 16:49:28.0Z
Sender: 1c07.4aba513c.1804289383@sybase.com
From: Michael Smith
Newsgroups: ianywhere.public.secureemail.trial
Subject: Proxy Error
X-Mailer: WebNews to Mail Gateway v1.1t
Message-ID: <4aba5198.1c20.1681692777@sybase.com>
NNTP-Posting-Host: 10.22.241.41
X-Original-NNTP-Posting-Host: 10.22.241.41
Date: 23 Sep 2009 09:49:28 -0700
X-Trace: forums-1-dub 1253724568 10.22.241.41 (23 Sep 2009 09:49:28 -0700)
X-Original-Trace: 23 Sep 2009 09:49:28 -0700, 10.22.241.41
Lines: 12
Path: forums-1-dub!not-for-mail
Xref: forums-1-dub ianywhere.public.secureemail.trial:457
Article PK: 11149

After updating my trial to 5.7 I recieve this error. I made
sure I put in the new company ID recieved fromt he 5.7
trial. I also verified that correct proxy for the email
recieved for the Trial.

Proxy 'https://obp25.obproxy.com:443' rejected request due
to token validation failure.

and

Server has exceeded limit for token rejections for proxy
'https://obp25.obproxy.com:443'


Mike Gowey Posted on 2009-09-24 17:04:11.0Z
From: "Mike Gowey" <mgowey@sybase.com>
Newsgroups: ianywhere.public.secureemail.trial
References: <4aba5198.1c20.1681692777@sybase.com>
Subject: Re: Proxy Error
Lines: 45
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2900.5843
X-RFC2646: Format=Flowed; Original
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579
NNTP-Posting-Host: vip152.sybase.com
X-Original-NNTP-Posting-Host: vip152.sybase.com
Message-ID: <4abba68b$1@forums-1-dub>
Date: 24 Sep 2009 10:04:11 -0700
X-Trace: forums-1-dub 1253811851 10.22.241.152 (24 Sep 2009 10:04:11 -0700)
X-Original-Trace: 24 Sep 2009 10:04:11 -0700, vip152.sybase.com
X-Authenticated-User: techsupp
Path: forums-1-dub!not-for-mail
Xref: forums-1-dub ianywhere.public.secureemail.trial:459
Article PK: 19254

Hi Michael,

I reviewed your posting on the iAnywhere public newsgroup.

Did you at all un-install the Mobile Office software or try to install it on
a different Server?

The error that you are getting is due to that the hosted Proxy server has
already registered the token that you are trying to use with a different
Server. The Tokens are registered via the Public & RSA keys that are
transferred from the server to the Proxy when the software is installed and
registered with the Proxy.

If for any reason you had to uninstall the software or move to a new PC the
Keys will not be the same and if you try to install again and try to
register with the Proxy server it will reject the request due to the Token
being invalid.

In order to get by this you will need to apply for a new trial license on
our site. This will send you a new license and token to use for trial
purposes.

Let me know if you have any questions.

Thanks,

Michael Gowey

IAnywhere Technical Support

<Michael Smith> wrote in message news:4aba5198.1c20.1681692777@sybase.com...
> After updating my trial to 5.7 I recieve this error. I made
> sure I put in the new company ID recieved fromt he 5.7
> trial. I also verified that correct proxy for the email
> recieved for the Trial.
>
> Proxy 'https://obp25.obproxy.com:443' rejected request due
> to token validation failure.
>
> and
>
> Server has exceeded limit for token rejections for proxy
> 'https://obp25.obproxy.com:443'