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A couple of problems using .Net Appeon in Internet Explorer

3 posts in Appeon (partner product) Last posting was on 2009-10-12 20:52:40.0Z
Trevor Holyoak Posted on 2009-10-07 15:31:31.0Z
From: Trevor Holyoak <trevorh@uuinsurance.com>
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Subject: A couple of problems using .Net Appeon in Internet Explorer
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We are using the .Net version of Appeon, and have had a couple of
problems reported by users this week regarding Internet Explorer.

1. The user has several different Web pages/applications open within IE,
including ours. He prefers to leave them up throughout the day, so he
doesn't have to keep bringing them back up again when he needs them. He
reports that when he comes back to our application an hour after using
it last, it is frozen. If he tries to exit IE, everything closes but the
Appeon application, and he ends up having to kill it in Task Manager. I
thought it might have something to do with his connecting timing out,
but it turns out we have the timeout set for 9 hours.

2. Another user reports that they get an IE error message saying "The
script on this page is causing Internet Explorer to run slowly..."
Restarting IE does not fix the problem.

I would appreciate any suggestions for fixing these problems or
troubleshooting tips.

Thanks,
Trevor


Steven Posted on 2009-10-12 08:33:47.0Z
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From: Steven
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Subject: Re: A couple of problems using .Net Appeon in Internet Explorer
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Hi Trevor,

Question 1:
Whether this issue was occurred frequently? Whether can
reproduce this issue by the same steps every time? Could you
provide a test url and steps to us so that we can detect
this issue?
Question 2:
It may be caused by the script that you currently execute,
such as scripting an ActibeX control, on a Web page to
transfer a very large file or to do a much more complex
calculations, which significantly causes a long delay to
Internet Explorer. And then Internet Explorer detects the
cause of long delay and prompts the dialog box as you see.
I suggest two ways for you to solve this issue:
1.Optimize your application.
2.Optimize the problem according to the instructions at
http://support.microsoft.com/kb/175500/en-us.

Regards,
Steven


Trevor Holyoak Posted on 2009-10-12 20:52:40.0Z
From: Trevor Holyoak <trevorh@uuinsurance.com>
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Steven wrote:
> Hi Trevor,
>
> Question 1:
> Whether this issue was occurred frequently? Whether can
> reproduce this issue by the same steps every time? Could you
> provide a test url and steps to us so that we can detect
> this issue?

I have not been able to reproduce the problem on a test computer. It
seems to be isolated to the one user. I am going to try connecting to
their computer the next time it happens so I can get a better idea of
what's going on. I just thought I'd see if perhaps it was a known issue
that has a solution I can try.

> Question 2:
> It may be caused by the script that you currently execute,
> such as scripting an ActibeX control, on a Web page to
> transfer a very large file or to do a much more complex
> calculations, which significantly causes a long delay to
> Internet Explorer. And then Internet Explorer detects the
> cause of long delay and prompts the dialog box as you see.
> I suggest two ways for you to solve this issue:
> 1.Optimize your application.
> 2.Optimize the problem according to the instructions at
> http://support.microsoft.com/kb/175500/en-us.

Again, this only seems to happen to a single user (but it's a different
user than number 1). We ended up moving them from the Appeon version
back to the client/server version. But if someone else has the same
problem, I will try changing the time-out period in your Microsoft link
above.

Thanks,
Trevor