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consumption data in the e-mail (blackberry x ianywhere)

2 posts in General Discussion Last posting was on 2010-02-11 11:14:01.0Z
Everson Okuhara Posted on 2010-02-10 11:03:39.0Z
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From: Everson Okuhara
Newsgroups: ianywhere.public.mobileoffice.general
Subject: consumption data in the e-mail (blackberry x ianywhere)
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Hi!

I worked with blackberry to recieve e-mails from my company,
now i work with iphone, and I use ianywhere to read my
e-mails company, but now I have a problem with data
consumption, because before I paid $25 for month, now using
ianywhere I pay $500 for month. I'll like to know if this
software have a consumption, is that, when I recieve a
e-mail with attachment, this attachment is downloaded when I
reading the message? and with this up the consumption from
mobile device.

Tks!


Dirk Olderdissen Posted on 2010-02-11 11:14:01.0Z
From: Dirk Olderdissen <nospam@sybase.com>
Organization: iAnywhere consulting EMEA
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Subject: Re: consumption data in the e-mail (blackberry x ianywhere)
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Hi Everson,

this is rather unusual as the MobileOffice system usually consumes about
the same data volume as the BB devices. Or at least our customer report
this.

In many cases the BB devices come with a different data package that
only allows BB traffic. With the iPhone this is different as you
probably have a general data contract that might be much more expensive
per MB, even if the consumed data volume is not much more as before.

Our iMO client does not by default download attachments. This has do be
triggered by the end user. So I do not expect trouble from this side.

Recommendation
-----

1. Check your current iPhone data contract
Look for how the data cost is calculated. Some contracts charge extra
for every established connection. And the iPhone MobileOffice client
establishes a connection every time you open the client or when it is
open and it looses the connection.

2. Check with your MobileOffice Admin team
Ask the Admin team if they find errors in the iMO server log. If there
is a configuration issue, the client connection may get interrupted
regularly (caching proxy, old DMZ proxy etc). And then your device has
to restablish the connection all the time => cost extra.

3. Understand if you are roaming
The BB do have different roaming agreements. Some of our customers that
live close to a country boarder are roaming with their devices all of
the time. So look at the provider your iPhone aquires.

4. Understand how you use the iPhone
The MobileOffice client can only connect to the server when the client
is started. So when you leave the client open, it will maintain this
connection to the server. In general this is not an issue, but then you
should also not get such huge communication bill.



Cheers,
Dirk
iAnywhere Consulting TEAM EMEA, Germany

On 2/10/2010 12:03 PM, Everson Okuhara wrote:
> Hi!
>
> I worked with blackberry to recieve e-mails from my company,
> now i work with iphone, and I use ianywhere to read my
> e-mails company, but now I have a problem with data
> consumption, because before I paid $25 for month, now using
> ianywhere I pay $500 for month. I'll like to know if this
> software have a consumption, is that, when I recieve a
> e-mail with attachment, this attachment is downloaded when I
> reading the message? and with this up the consumption from
> mobile device.
>
> Tks!