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Caller identification through corporate directory

4 posts in Trial Discussion Last posting was on 2010-04-21 11:23:17.0Z
Rainer Hotz Posted on 2010-04-20 08:01:34.0Z
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From: Rainer Hotz
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Subject: Caller identification through corporate directory
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For our company addressbook we are using the public folder
store. Through the iMO corporate directory function we can
access it without problems on our mobile devices if it's
ourselfs who would like to dial a contact. But for an
incoming
call, the corporate directory is not contacted and the
caller
does not get identified. Is this a desired behaviour? If
yes,
are there any possibilities to get arround this Problem.
With
OneBridge 5.6 this was no problem.

Thanks and Regards,
Rainer


Dirk Olderdissen Posted on 2010-04-20 08:44:04.0Z
From: Dirk Olderdissen <nospam@sybase.com>
Organization: iAnywhere consulting EMEA
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Hi Rainer,

the corporate directory tool is mainly an online lookup tool. When the
user enters a search string it searches in the remote address storage
for a match.

The caller identification is a OS functionality that looks up the data
in the local contacts db. Naturally, phone numbers not found on the
local phone address db can not be "identified".

So technically the corp dir tool is not related to the caller
identification of the OS.

In OneBridge existed an option (aggregate sync) to sync the global
address list into the local contacts DB. That option does not exist any
more in MobileOffice for good reason.
Starting with WindowsMobile 5.0 the contacts application got very slow
when more than ~1000 contacts are stored in it. This improved some what
with higher OS versions but it is still a limiting factor.
Considering that most of our customers have more than 1000 contacts in
their corporate GAL, this option was unusable for them as it slowed down
their contacts app enormously.

Naturally, as a software consultant, I would be happy to create an
application that could solve this for you. But such an application would
be limited to one OS type like WindowsMobile. And I expect you would
need it for most supported device platforms and that would mean at least
three different apps. Thus this option is just way to expensive for the
functionality it provides.

Under the line, I do not see a global solution to this.

Users could add the most used GAL contacts to their personal contacts.
But that is not really recommendable.



Cheers,
Dirk
iAnywhere Consulting TEAM EMEA, Germany

On 4/20/2010 10:01 AM, Rainer Hotz wrote:
> For our company addressbook we are using the public folder
> store. Through the iMO corporate directory function we can
> access it without problems on our mobile devices if it's
> ourselfs who would like to dial a contact. But for an
> incoming
> call, the corporate directory is not contacted and the
> caller
> does not get identified. Is this a desired behaviour? If
> yes,
> are there any possibilities to get arround this Problem.
> With
> OneBridge 5.6 this was no problem.
>
> Thanks and Regards,
> Rainer


Dirk Olderdissen Posted on 2010-04-21 11:23:17.0Z
From: Dirk Olderdissen <nospam@sybase.com>
Organization: iAnywhere consulting EMEA
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Subject: Re: Caller identification through corporate directory
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Hi Rainer,

please find my comments inline in your post below.

Cheers,
Dirk
iAnywhere Consulting TEAM EMEA, Germany

On 4/20/2010 4:25 PM, Rainer Hotz wrote:
> Dear Dirk,
>
> Thanks very much for your answer.
>
> In some way this makes sence, but it would be def. a nice
> function. Anyway, we probably have allready a workaround for
> this. Btw. is it possible to synchronize
> subcontactfolders under the standard contact folder in
> outlook?

DO: I do not expect this to work, mostly as I expect that PocketOutlook
on the mobile device does not support this as well. I have not tested it
thought as I am currently running a Nokia E71 :-)

>
> Regarding the corporate directory function, I just noticed,
> that
> when I want to create a new meeting on my windows mobile
> phone,
> I have no option under menu to access the corporate
> directory.
> For a new E-Mail this works, but in my opinion this should
> also be available within meetings.
DO: Well, I expect you can open the regular local contacts app when
looking for a contact to add. In the contacts app you should then be
able to call the CorpDir app for online contacts lookup.

>
> Thanks again and regards,
> Rainer
>
>> Hi Rainer,
>>
>> the corporate directory tool is mainly an online lookup
>> tool. When the user enters a search string it searches in
>> the remote address storage for a match.
>>
>> The caller identification is a OS functionality that looks
>> up the data in the local contacts db. Naturally, phone
>> numbers not found on the local phone address db can not
>> be "identified".
>>
>> So technically the corp dir tool is not related to the
>> caller identification of the OS.
>>
>> In OneBridge existed an option (aggregate sync) to sync
>> the global address list into the local contacts DB. That
>> option does not exist any more in MobileOffice for good
>> reason. Starting with WindowsMobile 5.0 the contacts
>> application got very slow when more than ~1000 contacts
>> are stored in it. This improved some what with higher OS
>> versions but it is still a limiting factor. Considering
>> that most of our customers have more than 1000 contacts in
>> their corporate GAL, this option was unusable for them as
>> it slowed down their contacts app enormously.
>>
>> Naturally, as a software consultant, I would be happy to
>> create an application that could solve this for you. But
>> such an application would be limited to one OS type like
>> WindowsMobile. And I expect you would need it for most
>> supported device platforms and that would mean at least
>> three different apps. Thus this option is just way to
>> expensive for the functionality it provides.
>>
>> Under the line, I do not see a global solution to this.
>>
>> Users could add the most used GAL contacts to their
>> personal contacts. But that is not really recommendable.
>>
>>
>>
>> Cheers,
>> Dirk
>> iAnywhere Consulting TEAM EMEA, Germany
>>
>> On 4/20/2010 10:01 AM, Rainer Hotz wrote:
>>> For our company addressbook we are using the public
>>> folder store. Through the iMO corporate directory
>>> function we can access it without problems on our mobile
>>> devices if it's ourselfs who would like to dial a
>>> contact. But for an incoming
>>> call, the corporate directory is not contacted and the
>>> caller
>>> does not get identified. Is this a desired behaviour? If
>>> yes,
>>> are there any possibilities to get arround this Problem.
>>> With
>>> OneBridge 5.6 this was no problem.
>>>
>>> Thanks and Regards,
>>> Rainer