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Replacement iPhone - how to re-register?

4 posts in General Discussion Last posting was on 2010-05-19 12:33:12.0Z
Gregg Hughes Posted on 2010-05-11 15:06:45.0Z
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From: Gregg Hughes
Newsgroups: ianywhere.public.mobileoffice.general
Subject: Replacement iPhone - how to re-register?
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Article PK: 9583

Good morning, all!

One of my iPhone users had to get a replacement phone. The
Apple techs transferred all the info from the old phone,
including the iAnywhere client. However, since the phone id
changed, he can no longer access email through the iAnywhere
client.

I re-registered through the admin application with the same
information as before. As of this morning, he still hasn't
been able to connect. Incidentally, it appears as though he
will get all items in his Exchange mailbox again.

Unless I can come up with some kind of workaround, it
appears I'll have to completely delete his access to
iAnywhere and reset him from scratch, and see how that
works.

Is there a preferred procedure to re-register a user who
needs a new handset without breaking anyone's leg to get
them back online?

Thanks!


Gregg


Dirk Olderdissen Posted on 2010-05-12 09:45:07.0Z
From: Dirk Olderdissen <nospam@sybase.com>
Organization: iAnywhere consulting EMEA
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Subject: Re: Replacement iPhone - how to re-register?
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Hi Gregg,

when reregistering a device, his individual server settings will be
kept. But he can connect with his activation code any type of device he
likes as this information has been removed from the server.

Re-registering is like registering, just maintaining the old user config.

I would expect the user has misstyped his settings on the new device.
That is the only thing that actually changed.
Please also check for error messages. That will help you nailing things
down as it is the only qualified information you got when talking to end
users .-)


Cheers,
Dirk
iAnywhere Consulting TEAM EMEA, Germany

On 5/11/2010 5:06 PM, Gregg Hughes wrote:
> Good morning, all!
>
> One of my iPhone users had to get a replacement phone. The
> Apple techs transferred all the info from the old phone,
> including the iAnywhere client. However, since the phone id
> changed, he can no longer access email through the iAnywhere
> client.
>
> I re-registered through the admin application with the same
> information as before. As of this morning, he still hasn't
> been able to connect. Incidentally, it appears as though he
> will get all items in his Exchange mailbox again.
>
> Unless I can come up with some kind of workaround, it
> appears I'll have to completely delete his access to
> iAnywhere and reset him from scratch, and see how that
> works.
>
> Is there a preferred procedure to re-register a user who
> needs a new handset without breaking anyone's leg to get
> them back online?
>
> Thanks!
>
>
> Gregg


Gregg Hughes Posted on 2010-05-18 22:20:50.0Z
Sender: 1186.4bf2986f.1804289383@sybase.com
From: Gregg Hughes
Newsgroups: ianywhere.public.mobileoffice.general
Subject: Re: Replacement iPhone - how to re-register?
X-Mailer: WebNews to Mail Gateway v1.1t
Message-ID: <4bf312c2.263f.1681692777@sybase.com>
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Article PK: 18208

Hi, Dirk!

Thanks for the info. Unfortuantely, it seems to require
that I remove and re-add the user; simply re-registering
didn't work. Now I have seven devices showing in the Admin
screen, but the licensing count shows eight connections in
use. How can I resolve the discrepancy?

Thanks!

> Hi Gregg,
>
> when reregistering a device, his individual server
> settings will be kept. But he can connect with his
> activation code any type of device he likes as this
> information has been removed from the server.
>
> Re-registering is like registering, just maintaining the
> old user config.
>
> I would expect the user has misstyped his settings on the
> new device. That is the only thing that actually changed.
> Please also check for error messages. That will help you
> nailing things down as it is the only qualified
> information you got when talking to end users .-)
>
>
> Cheers,
> Dirk
> iAnywhere Consulting TEAM EMEA, Germany
>
> On 5/11/2010 5:06 PM, Gregg Hughes wrote:
> > Good morning, all!
> >
> > One of my iPhone users had to get a replacement phone.
> > The Apple techs transferred all the info from the old
> > phone, including the iAnywhere client. However, since
> > the phone id changed, he can no longer access email
> > through the iAnywhere client.
> >
> > I re-registered through the admin application with the
> > same information as before. As of this morning, he
> > still hasn't been able to connect. Incidentally, it
> > appears as though he will get all items in his Exchange
> mailbox again. >
> > Unless I can come up with some kind of workaround, it
> > appears I'll have to completely delete his access to
> > iAnywhere and reset him from scratch, and see how that
> > works.
> >
> > Is there a preferred procedure to re-register a user who
> > needs a new handset without breaking anyone's leg to get
> > them back online?
> >
> > Thanks!
> >
> >
> > Gregg


Dirk Olderdissen Posted on 2010-05-19 12:33:12.0Z
From: Dirk Olderdissen <nospam@sybase.com>
Organization: iAnywhere consulting EMEA
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Newsgroups: ianywhere.public.mobileoffice.general
Subject: Re: Replacement iPhone - how to re-register?
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Hi Gregg,

the license discrepancy is by design and will resolve after 14 days by
it self.

Every device (with it's unique device ID) consumes a license. After 14
days of not connecting to the server, the license will be freed
automatically.

If you continue to be unable to reregister an existing device, please
check with our support team. They can analyze the situation in more detail.

Cheers,
Dirk
iAnywhere Consulting TEAM EMEA, Germany

On 5/19/2010 12:20 AM, Gregg Hughes wrote:
> Hi, Dirk!
>
> Thanks for the info. Unfortuantely, it seems to require
> that I remove and re-add the user; simply re-registering
> didn't work. Now I have seven devices showing in the Admin
> screen, but the licensing count shows eight connections in
> use. How can I resolve the discrepancy?
>
> Thanks!
>
>
>> Hi Gregg,
>>
>> when reregistering a device, his individual server
>> settings will be kept. But he can connect with his
>> activation code any type of device he likes as this
>> information has been removed from the server.
>>
>> Re-registering is like registering, just maintaining the
>> old user config.
>>
>> I would expect the user has misstyped his settings on the
>> new device. That is the only thing that actually changed.
>> Please also check for error messages. That will help you
>> nailing things down as it is the only qualified
>> information you got when talking to end users .-)
>>
>>
>> Cheers,
>> Dirk
>> iAnywhere Consulting TEAM EMEA, Germany
>>
>> On 5/11/2010 5:06 PM, Gregg Hughes wrote:
>>> Good morning, all!
>>>
>>> One of my iPhone users had to get a replacement phone.
>>> The Apple techs transferred all the info from the old
>>> phone, including the iAnywhere client. However, since
>>> the phone id changed, he can no longer access email
>>> through the iAnywhere client.
>>>
>>> I re-registered through the admin application with the
>>> same information as before. As of this morning, he
>>> still hasn't been able to connect. Incidentally, it
>>> appears as though he will get all items in his Exchange
>> mailbox again.>
>>> Unless I can come up with some kind of workaround, it
>>> appears I'll have to completely delete his access to
>>> iAnywhere and reset him from scratch, and see how that
>>> works.
>>>
>>> Is there a preferred procedure to re-register a user who
>>> needs a new handset without breaking anyone's leg to get
>>> them back online?
>>>
>>> Thanks!
>>>
>>>
>>> Gregg