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Appeon Display Screen to Install/Run plugin

2 posts in Appeon (partner product) Last posting was on 2010-07-02 05:25:46.0Z
mmalubay Posted on 2010-06-02 17:55:32.0Z
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From: mmalubay
Newsgroups: sybase.public.appeon
Subject: Appeon Display Screen to Install/Run plugin
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Article PK: 13470

Hi,

Is there a way to update the screen display that we get when
a user needs to install the plugin on initial access?
Sometimes, our users just need to click on message on top to
install and run the add-on but they end up updating their IE
Settings (following Solution 1) and messes up everything.
OR instead of "Appeon Xcelerator cannot be loaded", can it
just display "Appeon Xcelerator needs to be installed to run
this application. Please click on the message on top to
install/run the add-on." Can Cause and Solution page be
just a link to a different page for more troubleshooting
options?

A lot of our users are not that computer savvy and become
frustrated when they couldn't get it running.

Also, sometimes the run-add on has to be clicked 2x or 3x
before the application loads. Any ideas why this happen?
Has anyone encountered the same problem?

On a different note, as a PB developer, I love Apppeon
because of the ease I could deploy my PB code to the web.


Steven Posted on 2010-07-02 05:25:46.0Z
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From: steven
Newsgroups: sybase.public.appeon
Subject: Re: Appeon Display Screen to Install/Run plugin
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Hi mmalubay,

Thank you for your feedback. I have raised this issue as a
customer request and passed the request to the product team.

Regards,
Steven