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iAnywhere out of sync with Exchange

2 posts in General Discussion Last posting was on 2010-08-25 11:49:43.0Z
Tim C Posted on 2010-08-18 15:43:01.0Z
Sender: 4269.4c6bfd9a.1804289383@sybase.com
From: Tim C
Newsgroups: ianywhere.public.mobileoffice.general
Subject: iAnywhere out of sync with Exchange
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I'm an end user of iAnywhere Mobile Office at the moment as
our IT team is in the process of rolling it out to iPhone
users. I regularly run into issues though where the iPhone
is out of sync with Exchange (ie, I have no unread email in
my Exchange inbox, but 200+ on my iPhone, or I've deleted
items from Exchange but they're still in the inbox).

Other users are experiencing the same issues as well;
unfortunately at the moment we're having some issues getting
through to IT to actually investigate the cause of this (I
work for a global company, so the current users are
dispersed across Europe, America and Asia-Pacific, and the
IT team is based in the US, so actually trying to get proper
communication going is quite difficult).

Are there any known issues with syncing that we should be
aware of, or alternatively, is there anything I should have
our IT team look into on the server to identify the cause?

Regards,
Tim C


Dirk Olderdissen Posted on 2010-08-25 11:49:43.0Z
From: Dirk Olderdissen <nospam@sybase.com>
Organization: iAnywhere consulting EMEA
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Subject: Re: iAnywhere out of sync with Exchange
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Hi Tim,

what you are describing is not a know issue. It sounds like either a
connectivity problem between the iMO client on the mobile device or a
server issue in the backend.

Keep in mind, the iMO client needs a few seconds to update the content
when you open it. But if you do not get data after a few minutes you
either got a connection issus, a backend issue, or maybe the server side
is configured on "scheduled sync" and thus delivers data according to a
server set schedule.


Cheers,
Dirk
iAnywhere Consulting TEAM EMEA, Germany

On 8/18/2010 5:43 PM, Tim C wrote:
> I'm an end user of iAnywhere Mobile Office at the moment as
> our IT team is in the process of rolling it out to iPhone
> users. I regularly run into issues though where the iPhone
> is out of sync with Exchange (ie, I have no unread email in
> my Exchange inbox, but 200+ on my iPhone, or I've deleted
> items from Exchange but they're still in the inbox).
>
> Other users are experiencing the same issues as well;
> unfortunately at the moment we're having some issues getting
> through to IT to actually investigate the cause of this (I
> work for a global company, so the current users are
> dispersed across Europe, America and Asia-Pacific, and the
> IT team is based in the US, so actually trying to get proper
> communication going is quite difficult).
>
> Are there any known issues with syncing that we should be
> aware of, or alternatively, is there anything I should have
> our IT team look into on the server to identify the cause?
>
> Regards,
> Tim C